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Mobile account not linked

V8Hilux
Contributor
Contributor

Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it is unable to verify the passcode. The I get told I've made too many passcode requests.

So I am now unable to view any of my mobile/contract details at all as the website says to log into the app but the app won't show me anything because for some unexplained reason my mobile account is no longer linked?

12 REPLIES 12

It just keeps saying account already linked to another 

A guy said he’s going to merge them for me then maybe my iMessage will work and FaceTime 

Leanne_T
EE Community Support Team

Hi @Kaylum 

Thanks for coming back to me and for letting me know this is being looked into for you. 

You can find details on activating iMessage in the If you can’t turn on or sign in to iMessage or FaceTime on your iPhone – Apple Support (UK) page. 

Leanne.