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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Device agreement

Hi iv recently had an upgrade and every day i get a message from 150 saying iv got a new document agreement for my device, log in to view. But I can not find it anywhere, it’s driving me mad. Any ideas where I could find said document? Tia

search history

i was wondering if it was possible to see what people was downloading in the ee dashboard for example if i could see what my son was downloading or see the name of the file he was downloading

Phone colour

Hi, I am trying to upgrade my phone to a pixel 9 through the app and no matter what colour device I choose, when I go to checkout or my basket it shows the device in porcelain? I am worried that if I receive the wrong colour I wont be able to return ...

Bill information

Why Do you have to make things so bloody complicated? All I wanna do is check my bill and I can't find it. Where is it?

Resolved! App indicating message- sing in and none

My EE app has a no 1 on it, this usually indicates a message in app on my account in other apps. I log in and nowhere can I see a message and can’t get rid of the no showing on my screen, annoyingly?

SIM attached to wrong account

I bought a new PAYG SIM recently and despite much conversation with EE Customer Services, and going into a shop, I'm unable to attach it to my EE app or online account. Every time I try, I get:"Looks like you’ve linked already Your EE products are li...

Mobile account says closed?

Have just logged into My EE as I have a mobile phone contract with them which I believe is due to end in October 2024. I wanted to see what I needed to do to give notice as want to go sim only to save some money.After logging in I got a message along...

Balance History

Would like to know my balance history back few months

Upgrade Options

My contract finishes with the next 30 days and my account tells me i'm due an upgrade.When I click to view my uograde options, it takes me to this page https://ee.co.uk/shopHowever, the button to UPGRADE doesnt work and its the same on the app. I can...

Ee app and online login problem

Spoke to technical last week and was told that this was known problem and a fix was to be carried out on the 18th. Tried logging on both the app and online but the problems still seem to be there, getting a bit frustrating now. Deleted and reinstalle...