EE app

[Davej4290]

Hi,  recently spoke to someone on chat to try and sort my accounts on the app. Essentially I had 2 broadband accounts on my account, one being live and the other was a failed attempt to set it up. The person I spoke to on the live chat said they could sort this but would take 3 days. 2 weeks have now passed and it says my account is closed whenever I log in yet I have 2x phone accounts, a pay monthly iPad and also broadband through EE and can now not view any of it. Anyone experienced this? I can’t pay bills or control WiFi or anything and now the unlimited data etc for multi devices has been removed. Everytime I speak to someone on the phone they don’t have a clue what I’m on about 

[Michael_D · Accepted solution]

Hi @Davej4290 

Welcome to the community.

I know how important it is to be able to manage your mobile and broadband accounts online.

If it is saying your account is closed, it sounds like the login is linking to the failed set up attempt or a previous account if you had one.

I know you have said that you have tried to call previously, but it would be best to speak to our technical guides again, so they can see exactly how the online account is set up, and if needed, raise a ticket to have it corrected so you can get logged in and view your accounts.

Michael