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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 989 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16187 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 189627 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13122 Views
  • 11 replies
  • 2 Helpful

Apple Music and EE APP?

Can someone please let me know why it has been nearly a month and my add on - Apple Music is not working. I specifically upgraded for this benefit, otherwise, I would have gone elsewhere. The ee app has not been working for weeks - this is a joke now...

ada95 by Explorer
  • 331 Views
  • 3 replies
  • 1 Helpful

Customer service

Wow ee unbelievable after waiting for over 2 weeks for a return call ee tang me 2 days ago whilst i was driving i rang straight back within 30 seconds to get an answerphone i left a message to ring me back 2 days later still no return call and a susp...

Cubby67 by Investigator
  • 302 Views
  • 3 replies
  • 1 Helpful

Data

What is tgis **bleep**e all I want to do is transfer data????

Rod85 by Visitor
  • 283 Views
  • 3 replies
  • 1 Helpful

Resolved! App not working

Hi there, I’ve recently changed providers to EE, have set up the app and put all info in. But it’s not loading anything on the home page and shop is saying I can’t view it as I’m not the account holder but I am. Have ticked bill payer too as it’s onl...

tb98- by Explorer
  • 341 Views
  • 2 replies
  • 1 Helpful