Why can I never view my existing mobile phone plan or my bills on the ee website

[daveyounger85]

I've been with ee mobile for years. I can log in to my account, but I can't see my plan or my bill, even though it says my device is registered with my account. Every time I want to pay a bill I have to ring up as the website won't let me pay online. I want to check my phone plan as my contract is ending and I want to  know my options. I used to be able to do this on the website or the app but this no longer works. All the website seems to let you do is upgrade or buy new products. Very inconvenient.

[Northerner]

Hi @daveyounger85 

Look under the manage section of the website

The same area on the app. 

Thanks 

[daveyounger85]

I've done this. It doesn't work. It always says there's an error with the website.

[Linzi_H · Accepted solution]

Hi @daveyounger85 

Welcome to the community! 

If you can't see any details for your bills, you may actually be set up as a user rather than the main account holder.

If you give our team a call directly, they'll be able to double check, and also help make any changes needed.

Linzi