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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15347 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28361 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 571025 Views
  • 0 replies
  • 12 Helpful

online bill reviewing

Having two mobile numbers-plans on my account, can only see bill/usage from one number even when selecting other number from dropdown, when selecting 'See your full mobile bill' it jumps back to other number and not able to see breakdown from the sec...

How long is website usually down for maintenance?

I’ve been trying to login to gift some data to from 11 pm……… It is now nearly 3 am……… I would’ve thought that they would’ve finished the maintenance by now…… Can anyone tell me how long the site is usually down when this sort of thing happens? Thanks...

Having trouble linking my new sim

Hi everyone!I switched over to EE yesterday.. I’ve just put my new sim in and it’s all up and running. So I downloaded the app and made an account but it’s not letting me link my mobile to my account, it keeps saying that the 4 digit code has been se...

EE

EE has crashed for me for months just seems like a bad app and the Internet login is the same just says I can't login right now and that they are approving it I was on it earlier today then bang it crashes?