EE app help section not loading

Adele1990
Explorer

‎16-12-2024 05:42 PM

I’ve been trying to get into the help section of my app for days now and just get the spinning dots of doom. Any advice? 

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0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎16-12-2024 06:16 PM - edited ‎16-12-2024 06:17 PM

Hi @Adele1990 

What device are you using and are you on EE PAYG or pay monthly contract.

Have you tries off wifi. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Adele1990
Explorer
In response to Northerner

‎16-12-2024 06:38 PM

I’m on iPhone. I’ve made sure the phones software is up to date, uninstalled and reinstalled the app, checked for app updates. 
All the other tabs work just fine.

0 Helpful
Leanne_T
EE Community Support Team
In response to Adele1990

‎17-12-2024 09:07 AM

Hi @Adele1990 

Thanks for coming to the community 🙂

Does the same happen if you turn off WiFi and try the Help section again? 

Speak soon. 

Leanne.