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I can no longer contact the agency on chat

Costelferaru
Investigator
Investigator

‎16-12-2024 09:05 PM

 

good evening, I want to ask if anyone knows why I can no longer contact the EE team on chat????

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎16-12-2024 09:12 PM

Hi @Costelferaru 

Are you on EE PAYG or pay monthly contract. 

Are you in the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Costelferaru
Investigator
Investigator
In response to Northerner

‎16-12-2024 09:22 PM

yes i pay monthly contact and i'm in uk

0 Helpful
Costelferaru
Investigator
Investigator
In response to Northerner

‎16-12-2024 09:33 PM

yes i pay monthly contact and i'm in uk
0 Helpful
Michael_D
EE Community Support Team
In response to Costelferaru

‎17-12-2024 09:25 AM

Hi @Costelferaru 

If you have a pay monthly account, you can reach our chat team in the EE app.

You just need to select Help then Message Us to reach the team.

What was it you were looking for help with? We can see if we can help here.

Michael

0 Helpful
Costelferaru
Investigator
Investigator
In response to Michael_D

‎17-12-2024 12:31 PM

I want to talk to an agent to postpone a payment.
0 Helpful
Leanne_T
EE Community Support Team
In response to Costelferaru

‎17-12-2024 03:55 PM

Hi @Costelferaru 

Thanks for coming back to us. 

If you would like to discuss the payments, please call us on 150 and the team will be happy to help 🙂

Thanks 🙂

Leanne. 

0 Helpful