How to contact EE from abroad for free?

galaxy38 · ‎04-06-2025

I've been outside the UK for a year and it seems like my EE SIM Card has gone into hibernation. I wanted to top up my account through the EE app and it says that my account has been closed. Is there any way that I can reactivate my number? As my bank account OTP has been linked to my number and I can't receive any text messages from my number (my phone says no service whenever I inserted my sim card). Is there any way to contact EE about this without having to do any roaming? Web-app calling service e.g Skype is no longer available.

Appreciate your help!

bristolian · ‎04-06-2025

You can contact EE-CS on +44 7953 966150 from any working phone.

Whether your number can be reactivated depends on when your last chargeable action was - if this was between 6-9months ago, it can be. If it has passed 273 days, then your 3months grace from hibernation will have already expired and your number has gone.

View solution in original post

bristolian · ‎04-06-2025

You can contact EE-CS on +44 7953 966150 from any working phone.

Whether your number can be reactivated depends on when your last chargeable action was - if this was between 6-9months ago, it can be. If it has passed 273 days, then your 3months grace from hibernation will have already expired and your number has gone.