HELP option on the app

[Hannah961]

Anyone else having trouble loading the help option on the app?

I want to message with a guide not on the telephone and I can’t find another way to do this. 

[Northerner]

Hi @Hannah961 

No issues here. What guide are you looking for. 

Thanks 

[Hannah961]

Hi, 

Need to speak to someone about billing etc. Unable to make a payment right now. 

When I need issues resolving before I use the message us in the app but my help section won’t load to do so. 

[Northerner · Accepted solution]

Hi @Hannah961 

For that issue you'll need to speak to EE CS on 150 ASAP.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Thanks