Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought this up straight away. I wanted to check if Netflix option has been stopped by EE since or if this is possibly just an error as I haven't swapped or changed my Inclusive Extra
I’m having the exact same issue. I have had the same iPad same tariff and same benefits unchanged for ages. But today I received an email from Netflix saying my account is suspended due to lack of payment. I checked online. My Netflix add on is still there and active. I called Netflix and they said it’s EEs fault but couldn’t tell me why.
This has happened to me today, I pay for the premium upgrade for the Netflix benefit but have just received an email from Netflix to say they have taken £10.99 from my bank, I haven't had a problem for the last 18 months, why now all of a sudden?
Hi, I am having the same issue here as well. Tried logging out and back in but it’s asking for a payment method to be added. How long will this take to sort out? I’m still paying for a service that isn’t working now!
Same issue today! Netflix emailed saying I need to update payment details but I’ve got the add-on in my contract EE. My account is on hold. Can someone please help?
Bundled netflix upgraded to standardHD and Netflix confirm EE did not pay this month's fee causing the cancellation of the netflix bundle asking me to pay. I have not paid them direct and have a few weeks left or it will be cancelled.
Could EE provide an update to what they are doing to resolve this?
Me too ! Have 3 months left of a 24 month contract & had the free Netflix the whole time. Also just stopped working today & requesting payment from Netflix. Having read through the thread after panicking my account had been hacked , I guess I’ll just wait it out for a couple days before phoning EE incase it sorts itself out !
