Netflix cancelled by EE

[Je5ter05]

Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought this up straight away. I wanted to check if Netflix option has been stopped by EE since or if this is possibly just an error as I haven't swapped or changed my Inclusive Extra 

[SiHutch]

I'm experiencing the same issue. Trying to get through EE has been impossible. Not a good start! Contemplating cancelling if I can't get this resolved.

[Alex_H]

Hi @SiHutch,

Welcome to the EE Community 

Do you have Netflix through us as part of your mobile package or broadband package?

Was it previously working and it has now stopped, saying it has been cancelled, or are you trying to set it up for the first time?

Alex

[SiHutch]

Yes, Netflix is included.....

[Alex_H]

@SiHutch Is it your EE mobile package you have Netflix included with or your EE Broadband? 

Alex

[SiHutch]

Hi,

Broadband package

[Alex_H]

Thanks for confirming @SiHutch, is this your first time setting it up or was it working previously and has suddenly stopped? 

If this your first time setup have you checked your original order confirmation for the link to activate your Netflix subscription? 

Or if you login to the EE app and go to Manage then select TV and Sport, is your Netflix showing there to activate? 

Alex