Documents to view on the website.

[Guyvin]

I have received a text message for weeks now since upgrading saying a device agreement document is now available.  Log in to view.   I cannot for the life in me find this document anywhere.   
Any help appreciated.   

[Leanne_T]

Hi @Guyvin 

Thanks for coming to the community 🙂

Could you log into your EE account online through a web browser, then select home page > Plans & subscriptions >Manage mobile > Included in plans then if you scroll to the bottom and on device section, click the dropdown for show details. Do you have the documents showing? 

Leanne 🙂

[Guyvin]

Hi thanks for your help. Unfortunately what I’m supposed to read isn’t there.  I’ll have to call them tomorrow.  

[Leanne_T]

Hi @Guyvin 

Thanks for checking.

Have you received your new phone? 

Leanne 🙂

[Crazyc95]

hi 

iom having this same issue but when i try to look for the section it isnt giving me the drop down option for my documents 

[Christopher_G]

Thanks for checking, @Crazyc95 

Have you recently ordered something? Have you received your order?

Chris

[Crazyc95]

Hey. 
 I did an upgrade yesterday online. I haven’t received the order yet but I got a text this morning saying I could view the documents online yet when I got to find them I can’t find them anywhere. 

[Christopher_G]

The message may have been a bit premature, @Crazyc95 

It should update within a couple of days of you receiving the order.

Chris

[Crazyc95]

No problem. Thank you for that I’ll check again when I’ve received the order 

[Guyvin]

Yes I have the phone.  A number of months ago.  I’ve tried and given up on finding the document a few times 😂