Netflix cancelled by EE

[Je5ter05]

Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought this up straight away. I wanted to check if Netflix option has been stopped by EE since or if this is possibly just an error as I haven't swapped or changed my Inclusive Extra 

[RogerPang]

Yep, call Technical team - tell them it’s the Netflix team; remove the inclusive option and re-add it - 2 texts follow - login via the Netflix text - sorted.

Pathetic that EE couldn’t sort this on mass for everyone as clearly they caused it.  Will be leaving as soon as existing contract term is up.

[d4nnyp]

Just absolutely no way of getting any help on this, hanging on the line forever, terrible customer service.

[Drpau]

Mine got sorted in the end. I think best way is to request it by the app. The took it off. Added it back on as basic package 'included benefit (i.e. no charge). Then when I validated that I was able to up it to the standard package for 4£. Which is what I pay anyway. Do it via the chat in app and then you can still get on with your day. Mine is working now.

[Lee235]

I'm having the same trouble now it's showing on my netflix account that I need to update payment. What is going on?

[d4nnyp]

Is this through the messaging? My chat said it was not able to help with my request.

[Drpau]

Yes through the messaging in the app go to "help" and then "messages". It will be a bot initially and you will eventually get a person who should sort it for you.

[Sc0ttyyy]

I'm having the same issue, had my s23U 10 months, no issues untill this netflix problem.  Not upgraded to an iPhone or changed from apple to android. 

Haven't rang Ee yet, but it took them 3 months to activate the xbox game pass 2 year bundle as nobody knew what to do, so more than likely they wouldn't with this.

🤷‍♂️

[Zedohee]

Hi, just wondering, have you yet resolved this issue? 

[Christopher_G]

Hi @Zedohee 

Welcome to the community.

If you're having the problem described, have a chat with our Mobile Care team and they should be able to get it working for you.
Chris

[Purplemad]

Ring up EE, ask them to remove netflix and then add it again. Then reactivate netflix with the link they send. I've just done it and it all works again now.