Netflix cancelled by EE

[Je5ter05]

Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought this up straight away. I wanted to check if Netflix option has been stopped by EE since or if this is possibly just an error as I haven't swapped or changed my Inclusive Extra 

[Purplemad]

Ring up EE, ask them to remove netflix and then add it again. Then reactivate netflix with the link they send. I've just done it and it all works again now

[LOpie]

I have had exactly the same issue. Spoken to someone at length and again today I have had a payment reminder from Netflix and now I can’t access Netflix on my EE TV

[LOpie]

I can’t even see my smart benefits anywhere. It’s a bloody nightmare dealing with all this! I have no Netflix access now. 

[LOpie]

I’m experiencing the same issue now 6 months on? Did they resolve this?

[Ashbasher987]

Currently suffering this issue now... my Netflix signed me out a few days ago and is now asking me to pick a payment plan...I haven't changed  contract or price plan and I went in to the ee shop who say my Netflix addon is still active they were unsure why I couldn't log in

[Leanne_T]

Hi @Ashbasher987 

Thanks for coming to the community. 

Do you have a mobile or broadband account? 

Does Netflix show as an active add-on in your EE account? 

Leanne 🙂

[Ashbasher987]

Mobile account . Yes it's still showing as active. I went in to the EE shop and they said it was active as well. They were unsure in store why it wasn't working 

[James_B]

Could you have more than one Netflix account, under different email addresses, @Ashbasher987?

James

[Ashbasher987]

I have a mobile account. Yes it's still shows as active on my account. I went in to the EE shop and they also checked and said it was active. They were unsure why I couldn't connect


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[Christopher_G]

Do you think you could have registered for Netflix under a different email address, @Ashbasher987?

Chris