Hello @HALIGUR ,
Welcome to the community,
You will have to discuss this with customer service, we have no account access and do not know who you are, this is a public forum.
When did you ask for the refund? It can take up to 10 days to receive the refund.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
