Hi @jevs1966
Welcome to the EE Community
Sorry to hear your application was cancelled.
Please give our Customer Service team a call where a guide in the Digital Sales team can check what went wrong with your order and look at manually re-process it for you over the phone.
The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.
As your application has not been processed we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.
Ali
