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SIM cards

Hanbrow
Investigator
Investigator

‎03-07-2026 11:38 AM

I ordered 2 sims cards (for different numbers) and only one has arrived. One arrived quickly but the other is taking a while. Anyone one else has this issue?

0 Helpful
4 REPLIES 4
ee_user14
Skilled Contributor
Skilled Contributor

‎03-07-2026 12:42 PM

Did you order the 2 SIMs at the same time?

Have you any other items posted around the same sort of time, also arrived/missing?

0 Helpful
Hanbrow
Investigator
Investigator
In response to ee_user14

‎03-07-2026 01:18 PM

Yes I ordered at the same time
Hannah x
0 Helpful
Ali_A
EE Community Support Team
In response to Hanbrow

‎03-07-2026 03:43 PM

Hi @Hanbrow 

Welcome to the Community. 

If you have the order numbers for each SIM card you can track your order on our Track Your Order page.
 

Alternatively you can call EE where a guide can track the location of your second SIM. 
Contact Us | Help & Support | EE

Ali

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Hanbrow
Investigator
Investigator
In response to Ali_A

‎03-07-2026 04:01 PM

Hello. I have done but it’s says you can’t track SIM cards. I have since been in touch and they are sending a replacement. Thanks for replying to me
Hannah x
0 Helpful