Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How long to wait before becoming a new customer?

Can anyone confirm how long you have to wait after a previous contract finishes before EE will consider you a new customer? I can't find anything in the terms and conditions that sets this out, or anything on the website. EE Customer services stated ...

Final bill due money back

So I have had a final bill amount after I I cancelled my phone in my cooling off period I know I was due my up front cost back and 30 credit I already had on my account but for some reason due to me barely using the phone I've been given money back f...

Resolved! Wrong Charge for new sign up

I signed up for 2 sim contracts, 150GB for £20 each but with my discount for being on BT Internet it would be £18 a month each line. Just checked my bill and the discount has not been applied to one of the numbers so I’m paying £38 instead of £36.

i just want to apply mobile iphone plan with apple watch

Hello i just want to apply mobile iphone plan with apple watch

Why is my bill higher than usual

Hey I was just wondering why my bill is higher than usual as for the past two months it’s gone from £55 to £60.11 and I went onto my EE account and nothings been added on. So I don’t know why?thanks zeimyna

Resolved! how to workout final direct debit payment,(contract due to finish)

Basically want it in plain english when my last Direct Debit payment is then I know I cancel the direct debit with the bank and then switch to another network provider. Everytime I join live chat on EE its never answered when I my last payment is and...

Resolved! Upgrading from sim only

Hi! I'm currently at the end of my contract and I am considering switching to a sim only deal. I have a friends and family discount on my account so first question is will I keep this discount? Secondly, I've been told that lets say my phone breaks a...

Resolved! Visiting Pakistan, using phone and whatsapp from there

Hello, I have a smartphone (Android) and and EE plan. I pay £20.54 direct debit monthly. I use it for making calls and using internet annd whatsapp on my smartphone. I live in England. In July 2022, I will go to Pakistan for about 5 weeks. I want to ...

Resolved! Credit Check

New contract has taken payment and sent me an email to confirm order and says wait for delivery update. Can I still be declined the contract?

Unknown spend

£40 spend appeared on my bill, I think it’s a charity donation but I’ve forgotten what. Bill has no further detail. Standard help suggest there should be a 5 digit code that should have more detail but it’s not there. Any suggestions