All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
can you please send me a statement of bill from the month of April 2021/ May 2021 and June 2021
Hi, I am within standard upgrade dates, when I click through to look at upgrades I just get “no suitable plans”. if I click on sim only it just comes up empty. how am I supposed to upgrade ? with regards J.Richards
Hi, This morning I was trying to purchase a new pay monthly phone but when it came to checking out it said that I already had an account so wanted me to login and complete an upgrade instead. I went ahead with it and places the order but I'm not sure...
I don’t need the additional line wanted an up or downgrade to my existing line.I am made to hold the line more than an hour to a team that would do this but nothing.am calling for this cancellation before the 14days is up.someone pls respond
We had a new contract for a mobile phone on the 20th June 2022 we had 1 day usage and then 21st June 2022 we have been charged £43.02 for 1 day we understand that we would normally be charged that price after 2 weeks of having the handset which we wo...
My partner went on-line to upgrade to a sim only deal, did via ee website. They sent another SIM card so she is now paying for two contracts. She called EE last week and got through to a chap in Ireland who was more interested in why we voted for Bre...
Hi im probably being dumb, but i have a perk code, but cant find where to add it, im currently upgrading, ive got as far as the 'place order' button but dont want to click in as i havent entered my perk code yet! does it ask for the perk code after...
I was called in April for a phone and contract upgrade. Within a couple of days (well within the 14-day period) I realised neither the phone (too similar to what I was already using) nor the contract was what I wanted. I went into a store to return ...
I want make formal complaint about my payment date on the EE app it is incorrect it is don’t on the 31st of every month I didn’t change to that date I want it on the 1st of every month EE need to update the app change to 1st of every month it is...
HiI'm waiting on the chat page for the chat to become available to chat to someone..hahSo I wanted to ask is it possible to pay more upfront than stated for a new phone, so as to keep the monthly payment down? Thanks T
