Additional line needs to be taken off my account it’s not what I wanted

[Mens44]

I don’t need the additional line wanted an up or downgrade to my existing line.I am made to hold the line more than an hour to a team that would do this but nothing.am calling for this cancellation before the 14days is up.someone pls respond 

[XRaySpeX · Accepted solution]

You've ordered a new additional when you should be doing an Upgrade from your MyEE.

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

1. fill in this cancellation form
2. email it to channel.returns@ee.co.uk or post it to: 

   Channel Returns

   Mercia House

   Senhouse Road

   Darlington DL1 4YB

3. EE team will be in touch with further instructions

[Mens44]

I have done just that waiting on ur results.

thanks

[Leanne_T]

Thanks for getting in touch with the returns team @Mens44

Let us know how you get on. 

Leanne 🙂