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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14112 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24731 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49481 Views
  • 55 replies
  • 13 Helpful

Why are EE so expensive now ?

Been with EE for my last 3 phones(6 years), upgraded either directly with ee or through a third party website as new customer. Their network don’t seem to be on any comparison deal sites or third party sale sites any more. Went on to ee shop to upgra...

Wilkesy91 by • Established Contributor
  • 28022 Views
  • 48 replies
  • 100 Helpful

Mis-sold Flex Pay upgrade in store

Hey all, I hope someone would be able to provide some insight to an issue I believe i'm facing.I was in store 2 days ago to upgrade my contract via the upgrade anytime feature (for £100) which I always ensure I take with any contract as I typically u...

Billing

My direct debit failed and now EE is saying I owe them £405, on Monday it was only £189! I don’t know what to do! I am abroad and can’t get into a shop! I am worried they will just keep jacking up the debt and I can’t afford it

Ned139 by • Visitor
  • 17 Views
  • 0 replies
  • 0 Helpful

Billing

Hi, When I select manage on the EE app I can't see my bill anywhere? I got a text saying my bill was due but when I follow the link to the website, again there's nothing about billing available? Totally lost

Dboyd by • Visitor
  • 274 Views
  • 2 replies
  • 3 Helpful

Terms of agreement

Where can I get a copy of the agreement I entered into on an upgrade/leaving phone call? I agreed terms on a share screen during g the call. Thanks for any help 

bergin by • Visitor
  • 38 Views
  • 2 replies
  • 0 Helpful

Yes it will be paid in full on Friday as I'm back in hospital with my breathing due to COPD I suffer from and a wheelchair user after a stroke  so I'd appreciate it if you can wait 2 more days I've gave the wrong date as I thought I was paid on 22nd ...

Boku Charges

I have seen a couple of posts previously about charges from Boku, and how they’re charged on your EE bill.I saw one post about how someone managed to get a full refund from Boku, I’d like to know how this was doable, and if anyone else has had succes...

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