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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17137 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26968 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57665 Views
  • 69 replies
  • 14 Helpful

Re: Pay my bill

I have been trying to pay my bill for weeks now, it won’t let me as the EE app is playing up, can you help me please as I don’t want to get cut off as this isant my fault 

Resolved! Charged three direct debits this month.

I’m not sure if anyone else is in the same boat but I’ve been charged three direct debits for my sim only deal this month. Is there any reason for this? It should only be £10 a month but three of the same transaction have been taken from my account.

Upgrade

Can someone call me today for a question regarding upgrade options 

Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage  of the Air pods for £1 promotion.  Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...

NigelTu by • Contributor
  • 254 Views
  • 12 replies
  • 1 Helpful

Resolved! Out of contract but still charged for my handset

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was most...

Crmck by • Investigator
  • 6169 Views
  • 44 replies
  • 31 Helpful

Resolved! Upgrade

Had a message that I could upgrade which j have done online through my EE online account.Paying by direct debit fir purchase of mobile and sim plan for new pixel 9a. Will my previous direct debit for old mobile package automatically stop and new one ...

Djamer69 by • Explorer
  • 45 Views
  • 3 replies
  • 3 Helpful

Bill

Device payment been taken twice. I paid it in my card on 29th dec as the payment was returned on the 21st dec. Now the payment has been taken again 

Nic2882 by • Visitor
  • 24 Views
  • 1 replies
  • 1 Helpful

Resolved! Cost to bill

Does sending voice note by text to normal mobile cost outside ur plan

JPV72 by • Visitor
  • 49 Views
  • 2 replies
  • 1 Helpful
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