Contracts & Billing

Considering upgrading my out-of-contract EE sim-only for three numbers

HiI need some help and advice with the following and any help would be very much appreciated. I'm out of contract with a sim-only deal with EE, which has three numbers, all family.I'm out of contract with Sky Broadband.Should I move to a new EE sim-o...

Change payment date

Hello, if i changed my payment date and it says next bill will be produced 20th, my payment date is normally 12th. What does it mean for the payment on 12th of this month?

Services restricted unexpectedly before deadline date

I have just had my services cut odd at 3.30am. When I have checked, they say its an account issue, when I look at my account it states please pay bill by 13th October or my services may be suspended. It is currently 4th of October and they have cut m...

I was mis-sold a contract at a much higher price!

Last September I switched to EE One - Full Fibre 900 and Full Works mobile plan.1) I actually never received a copy of the contract. All I have from back then is a 'screenshare' email from when I took the contract out.2) My online account never incor...

I can pay my bill from romania

Cannot find bill

I have been transferred from Plusnet and cannot find my contract details on the EE app or online.I have followed instructions and it's just a Merry-go-round with no result.

Moving family members to their own payment accounts

I have a family account with 4 members, I am the admin.All payments come from one account (mine).I want to move 2 of the numbers (my 2 sons) to their own account, so that their parts of the bill come from their account.Is that possible, and can they ...