Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Refund-How to get money back

Hi all, On May 10th, I tried to migrate to EE, but I found out that I was stuck with my current plan. Therefore, I temporarily un subscribed. However, the debits were not canceled and occurred on May 10th (£30.97) and June 4th (£30), before I realise...

Re: End of contract

My contract is due to end. When my device is paid for, will my monthly bill automatically reduce so that im only paying for data and not the device?

Upgrade offers with rolling contract

Hi all, just wondering if anyone can help me with the following...I am currently on a SIM only 24-month plan which is due to expire in the next week or so. I am looking to upgrade but have a lot going on at the minute so don't have the time to proper...

Resolved! Sim Only Plan - New Contract

Hi,I was with EE from June 2022 until recently, although the account was in my dad's name. The contract has now ended, and I've temporarily ported my number to a PAYG SIM while I decide what to do next.I'd like to rejoin EE under my own name and keep...

phone bill urgent need help

my autistic son is doing his exams and his bus pass is on his phone which we need switched on he needs to be able to call in emergancys too i have £70 i can pay now which is all i have till thursday i can pay that but phone needs to be on asap or i ...

Resolved! Debt collection text from CRS despite EE account showing fully paid

Hello,I’m hoping someone from EE can help or advise.I keep receiving text messages from CRS stating that I have an overdue balance of £15.33 owed to EE and that I need to pay it.However, when I log into my EE account, everything shows as fully paid, ...

Resolved! Want to make payment

Dear Someone in billing, I've been trying to contact EE for several months now. I had an account with EE and due to non-payment as i had lost my job and moved abroad, my account was blocked and moved to debt recollection. I've been trying to contact ...

Resolved! compensation

I’m still waiting for compensation for the 2 weeks I was without service and then the second time when i was without service for a week. I was told it would be on my bill and it’s still not.

Resolved! Complaint

I would also like to add to my complaint that I have maintained my contract with you for more than two years via direct debit and have consistently paid all invoices on time, with no delays or payment issues whatsoever. For this reason, I find it p...

Resolved! HAVE YOU GOT INTERNATIONAL CALLS SHOWING ON YOUR BILL THAT YOU DID NOT MAKE?

As a result of the migration from BT to EE my vulnerable dad has become the innocent victim of fraud crimes. Dad was sent an incorrect sim in december 2023 as part of the migration process, he contacted BT/EE on 150 he was told he could keep the sim ...