Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15118 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25379 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51710 Views
  • 55 replies
  • 13 Helpful

Resolved! Upgrading 2yr sim Plan whilst paying 3yr handset

i was hoping to upgrade my 2 yr sim plan but have been told i can’t as I’m still paying the handset off over 3yrs.Surely I should still be able to upgrade my sim plan rather than being stuck in the deal that has expired, for another year ? 

Currently on hold waiting for ee with this exact same problem.  Data working perfectly but unable to make a call even over 5g (150 works) this is on the full works plan

planetf1b by Established Contributor
  • 43 Views
  • 1 replies
  • 0 Helpful

Taking advantage of a vulnerable person☹️

I’m currently going through a really upsetting experience with EE, due to my brother having been taken advantage of in Westfields White City. My brother went into the store at White City with the intention ONLY to upgrade his phone. He was apparently...

Nuns by Visitor
  • 122 Views
  • 2 replies
  • 3 Helpful

Resolved! Reverting a contract

Yesterday I have upgraded my contract to All Rounder which is £10 cheaper than what I had for the last two years. It seems that not all addons are available with it and I can either go with Netflix or Google One. I had TNT and wanted to keep it but n...

sfeter by Explorer
  • 85 Views
  • 3 replies
  • 3 Helpful

Resolved! Viewing bills online

Been trying to access my bills online for over a week now and keep getting the same message.  Any help is appreciated 

BethLoyalty_0-1751376406150.png

Payment

My phone got stolen last year, my payment was 20,50 a month n if a never paid on the dot they'd freeze my account till a phoned n paid but a wiz gne fru old emails n cn a bill due fir 88 sheet, kid onybody tell me how please 

tm40 by Visitor
  • 80 Views
  • 2 replies
  • 1 Helpful

Resolved! Contract cancelat

Hello,could I please get the remaining period of the contracts?on the phone I was told that I need to pay over £400 and it is impossible to have such a long contract.looking forward for your response.thank you