Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! HAVE YOU GOT INTERNATIONAL CALLS SHOWING ON YOUR BILL THAT YOU DID NOT MAKE?

As a result of the migration from BT to EE my vulnerable dad has become the innocent victim of fraud crimes. Dad was sent an incorrect sim in december 2023 as part of the migration process, he contacted BT/EE on 150 he was told he could keep the sim ...

Resolved! Mobile plan ending

Hi my mobile plan is ending this September but still paying for phone till next September 27 can I change to sim only ?

Resolved! How long is a call from an EE mobile before I start paying?

How long is a call from an EE mobile phone to a Tesco mobile or Talktalk landline before I start paying? I have a monthly contract.

Resolved! Anytime Upgrade confusion

I am confused. As of last week I can upgrade anytime but when I go online its only showing me plans that includes EE Flex. Around a day before I could upgrade for free it was still showing me the old style plans. Cna I still get a plan that include...

Final Bill far Exceeds The Estimate Provided Last Month

EE told me last month that my final bill would be £98. Today, I received a letter, saying it would be £197. No email contact details, ages spent on the phone, AI chat no use. Absolute rubbish system. Anyone got any suggestions?

Resolved! Cancel Contract

I recently renewed my ee SIM only contract and it's been running for a few months now.Recently the service in my area has deteriorated. I now get almost no data.I have contacted customer services constantly but they give the stock reply that my servi...

Resolved! How can I get statements more than a year old?

I need my older statements and online only goes back 12 months.How can I get statements more than a year old?

Resolved! Need proof of purchase with serial no, for iPhone

I recently started a monthly SIM only contract and installed the EE app. All good.From the EE app I then purchased a ‘good as new’ iPhone 17 pro max. Because I had only just opened the account I was not eligible to add the phone to my account, so I p...

Resolved! EE changing their deal

I was offered a deal on Samsung s26 Thursday due to being with them for 17 years, the guy that called me was meant to call me back yesterday and didn't, i rang them today and get told its going to be £10 more a month than what was offered.It annoys m...

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...