All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
About a year ago, I discovered that I was incorrectly placed on a business mobile contract with EE, even though I am (and always have been) a personal consumer, not a business customer.I never requested or agreed to a business contract. This appears ...
Hi, can anyone please let me know if I can keep my old SIM card and number when I upgrade to a new SIM-only plan?
HelloI have recently taken out a sim only plan with EE.first direct debit payment went through fine, however on my last payment i realised that my account balance was below what was needed.DD failed that day, and the same evening to avoid additional ...
Received three messages like this, so thought why not. Called EE CS and the upgrade team said we cannot see this offer on your account... Now that's annoying... Apparently I was not the only person who called in and had the same issue.Any experience...
Hi. I´ve registered a new (non UK) credit card in my account, and would like to make sure monthly debts for my i-phone will be made from it (the previous direct debit arrangement will no longer work). Please, would someone be able to help?
My elderly father, age 70, partially blind, visited one of the EE stores in November 2025 in order to renew his only sim contract.He uses one of the oldest Nokia phones which does not have any web browsing function. He uses the phone for only calls.T...
I logged into me EE account online to check my phone bill - the webpage said "Your Account is now Closed. View Final Bill". However, I have not closed my account and have been paying for roaming for the last two weeks, and my final bill is up to dat...
I want my pac code [Mod edit: add title]
I have my paid my contract off in full but it still says the direct debit will be taken in full on the 28th, what do I need to do?
You steal from people ! Same with EE ! [Mod edit - title added]
