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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15651 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25821 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52917 Views
  • 55 replies
  • 13 Helpful

Why Is EE so Terrible?

I joined EE last week - Got a phone call that the SIM only plan I would like I am not allowed to have and have been given an"Essentials SIM Access - Unlimited Data" instead.  The difference between the SIMO I wanted and I got was £9 and included the ...

Resolved! Billing

Hi, my contract was ending so I opted to go on sim only monthly rolling contract which will start on 23rd August 2025. My bill was sent today which runs 16th AUG-15th SEPT. It's still showing as the full amount of my contract. It's due to be debited ...

Jupiter84 by • Investigator
  • 49 Views
  • 4 replies
  • 1 Helpful

Resolved! Trade In allowance not deducted from bill.

Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??

IslandGirl by • Valued Contributor
  • 479 Views
  • 16 replies
  • 13 Helpful

Hige bill

HiI had a huge bill in may. Scammers got hold of my number sent 411 international texts in 3 days early may. How can I look and fund the list of texts This is with the communications ombudsman now. Be good if I could send them the list. No i didnt se...

Ulllass59 by • Established Contributor
  • 146 Views
  • 5 replies
  • 0 Helpful

Resolved! Upgrade credit check

Do EE now do a credit check when upgrading as have changed how contracts work? So now you need a loan for the phone and a separate airtime contract? Been with EE for years.

HayleyJ4 by • Visitor
  • 608 Views
  • 2 replies
  • 2 Helpful
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