Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

When can I upgrade

My contract says it finishes on 26 Jan 2026 , I was thinking that I could upgrade. However , when I check online it doesn't give me any upgrade options as it says that it cant find any suitable price plans. Do I have to wait until the 26th of Jan? M...

Resolved! 3 months in a row

EE billing portal is absolute W***, its probably the buggiest ****test billing portal i've ever come accross, and its not isloated to the APP or Website as ive now had the same scenario happen twice.When making a payment for Flex Pay - the portal tri...

Resolved! Unable to pay Phone Contract Bill, payment keeps failing

???Genuinely, with how laggy the payment processing is, and how often it keeps failing when trying to pay my phone bill, I'm going to consider terminating my phone contract and going to a different provider, because this is not acceptable.I've tried ...

Resolved! Charged three direct debits this month.

I’m not sure if anyone else is in the same boat but I’ve been charged three direct debits for my sim only deal this month. Is there any reason for this? It should only be £10 a month but three of the same transaction have been taken from my account.

Resolved! Low Spend limit imposed and now cannot upgrade

So I have been with EE/Orange for 20 years, in that time have never missed a payment and I have 3 lines on the account (myself and my children) I’ve been trying since Friday to do my annual upgrade but the system wouldn’t process any orders for me, ...

Resolved! Sony charges on Bill that I didn't make

HiMy daughter has 4 bills on her phone account, each for £39.99 that EE say were paid to Sony. However my daughter did not make these payments and EE advised me to talk to Sony. However Sony won't talk to us unless we have an account, which we don't,...

Resolved! Re: How do I speak to someone about upgrading?

looking to upgrade my contract

Resolved! Re: Contacting EE via we chat

I can’t fored to pay the fall amount so I wanna do a payment plan

Resolved! Contacting an Australian land line using my EE mobile phone, What are the costs

I have a friend in Queensland who is now resident in a care home their. He has a landline facility in his room. This means I can contact him using my UK mobile phone. what costs does this incur. I have unlimited calls and Texts with my EE FACILITY, B...

Cancelling EE Contract

I cancelled my landline and broadband contract with EE some five months ago. Despite numerous telephone conversations with EE since then assuring me that they will cancel the contract they persist in charging me every month. I have cancelled the dire...