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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16742 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26629 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56220 Views
  • 69 replies
  • 14 Helpful

Resolved! Phone bill discrepancy

Why is my phone bill always more expensive than it should be and why can I not find/login or text and see an itemised bill?   [mod edit: added title]

OG60 by • Visitor
  • 51 Views
  • 1 replies
  • 1 Helpful

Resolved! Can’t view my final bill

Received a text message stating that my bill was ready to view. Click on the link, takes me to the EE welcome page. Tried the help page re viewing bills. Tells me to download the app. Download the app and navigate to manage. No option at all to view ...

Resolved! App/bills

Am trying to get my bills up on my app but it not letting me link my mobile and I just got the broadband aswell and it not letting me get that either what can I do

Resolved! Late payment

Hoping someone can help as I've spent hours on the phone to the call centre without much progress. Does anyone know if a late payment is made within 30 days whether its classed as late with EE. There was an issue with my direct debit and I didn't rea...

Sangus17 by • Explorer
  • 3712 Views
  • 5 replies
  • 1 Helpful

Wi-Fi

Why has my WiFi gone up from £36 to £42 in a month? Without EE letting me know

Resolved! Setting up a spend cap

Hi can a EE person tell me if you want to set a spend cap on your phone if it is Free to do it or do you get charged for it on your monthly bill thanks

Vrgm52 by • Investigator
  • 41 Views
  • 1 replies
  • 1 Helpful

Resolved! Flexi plan shown on bill WITH normal bill ontop

So I was paying 88 a month for the device AND the plan. I took a free upgrade in the last 30 days of the contract due to end. The new plan i am playing less per month for the device, plan AND galaxy watch 8. All comes in at less than the 88. The devi...

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