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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15651 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25821 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52917 Views
  • 55 replies
  • 13 Helpful

Upgrade upfront cost to expensive

Ive been a EE customer for over 10 years, and worked for EE before it came EE back when it was orange and went thought all the change over with T-Mobile for 13 years, my phone bill is about £200 a month, thats including 3 phone lines and a tablet, im...

Upgrade my phone

I looked a couple weeks ago at upgrading my Samsung 24 phone and it was saying I could.I have recently purchased a add on line for a laptop But now telling me I can no longer upgrade my phone contractWhy is this?Many thanks

kestraE by • Visitor
  • 63 Views
  • 1 replies
  • 0 Helpful

Billing

Apple Watch ran out jan 2025. Still being charged 6 months down the line after cancelling twice over the phone, yous are a complete joke and have ruined my credit file 

Wooly6 by • Visitor
  • 57 Views
  • 1 replies
  • 1 Helpful

Flex Pay Bills/Invoices

Been with Customer Service for an hour trying to get a bill or invoice for the device part of my account, and they don't seem to know where to find them either. It's mad that I've spent over £1k with EE and there's no information on the monthly billi...

itsal by • Explorer
  • 73 Views
  • 1 replies
  • 2 Helpful

Can't pay by mobile

I recently switched from Pixel to iPhone and have noticed I don't have the option to pay by mobile number when I want to buy an app. It is set up as a payment method in my settings and I have removed it from my Google Pay options.I just want to buy a...

Redpaul1970 by • Established Contributor
  • 130 Views
  • 7 replies
  • 0 Helpful

Left without contract by EE Guide Calling team

I am a little frustrated by the current situation ---I was told my contract was no longer available - was Sim only 20Gb 24M contract, started £8, now £9.17. I would be put on a £13 contractThis was too much so got PAC code and signed up with SPUSU fo...

psl550 by • Investigator
  • 130 Views
  • 4 replies
  • 1 Helpful

Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App.  Not been able to see anything for a few days at least.  Have spoken to EE who promised a call back but I have yet to speak further.  Is anyone else having sim...

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