Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Help! Royal Mail haven’t delivered my trade in phone 🙁

I upgraded and part of the deal was to trade in my old phone. Used all the packaging and labels that were sent to me and handed it over at the post office on 19/01/24 to get my proof of postage. 6 days later and it still hasn’t been delivered . Not ...

Resolved! Deceived

I was pay as go customer for long time than one day one off ee employee called me saying you can get better deal with your 20 pound a month, I said OK direct debit 20 pound he said OK so I accept when the bill came it was 40 pound for two sim card we...

Resolved! How the hell do I check my bill?

I used to log on to manage my Wi-Fi monthly bill on my bt dot comWhen I do this, it says my final bill was July 2025 (presumably when the migration happened). I have an email saying that BT Wi-Fi is now EE Wi-Fi and all my account details have been t...

Resolved! Error when trying to pay for Broadband

I've just got broadband got a text saying I've been billed no bother have the money the APP won't let me pay haven't got a bill ??? [mod edit: added title]

Download a bill

I have seen other comments about this but I also cannot download a June bill from the website...it's clearly not a cookies or browser issue...please help

Resolved! Re: Sorry, it looks like there are no suitable plans available for this device

Same problem with me, customer from 2007. I try upgrade, nothing available, I try add new watch for 11 months, nothing. This is very bad, I never miss my payment, all my family in my account, bill around 338 every month, never miss payment, I...

Resolved! Pay bill

Like to pay my bill

Resolved! Request Invoices

Dear EE Team, I hope this message finds you well. Could you please send me copies of the invoices for account number ********** *********, covering the period from August 2025 to the present? Thank you for your help. Kind regards, Claudio [...

Resolved! Customer service and billings have overcharged me

Been overcharged for 3 months, have refused point blank to put the money in my bank. Only know I have been overcharged due to a bill that I am still being overcharged on and they will expect me to pay this and I have to trust they will honour a refun...

Resolved! Payment not been taken

So my payment for my second bill hasn’t been taken? Tried going to ‘manage payments’ area on the website and it said the page is down? Anyone else experiencing this? In the mean time I’m left with no data or calls/texts service