Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I urgently need to contact EE via email. Please help.

After countless hours on the phone including 6 hours yesterday, trying to sort a miss sold contract, and activate my new Sim, I was cut off. I can’t make phone calls. I have had no further contact from EE.. I have emailed 3 people at EE including t...

Resolved! I want to know how much time is left on my contract

Unable to pay via credit card and asking for home address

My contract is ending this month, and I would like to switch to a SIM-only protected plan with a 1-month rolling contract. However, when I try to proceed, I am asked to provide a home address for SIM delivery and details for Direct Debit. I would pre...

Resolved! EE Broadband, Accepted for Phone on a Call, not accepted for a MacBook online

With my EE Broadband I was told I had two pre-accepted slots,So whilst on the call I was Accepted for a new Phone which I have.I rang up later after some discussion and wanted to use the other slot to get a MacBook, they told me they cant add a macbo...

Resolved! I have cancelled my direct debits

I have cancelled my direct debits, and need to inform you of a new account for them to be paid from. Where and how do I do this? Emails seem to be 'no reply'. [Mod edit: add title]

Resolved! Re: My billing

I don't know why I'm paying £76.99 a month for my Broadband, hubby usually deals with everything but now has Vaslicure Dementia, I haven't a clue how to sort it all out to lower our bill ;o( I'm 77yrs old & don't even know if Im on the right erea to...

Resolved! I need to know when my contract ends.

I need to know when my contract ends.

Resolved! I want to cancel my contract

I want to cancel my contract [Mod edit: add title]

Resolved! Question about contract length

Hi - I have a question for the EE contract team.I recently renewed my EE mobile contract and noticed that the to and from dates are as follows:Start : x Mar 2026End : x Mar 2028(I used x as I don't wanted to keep precise information out)However I bel...

Resolved! Lea

Leaving EE