Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment

I need to make a payment

Resolved! How do I find out if I am in a contract

Resolved! ID requirements regarding phone contracts

Hi All,Im looking to get a phone contract out and would like to go through EE (this would be my first). However I do not currently own a passport or driving license due to disabilities making that difficult. I have got a bank account and other inform...

Resolved! I want to chat with customer support.

For the past 3 days I have been trying to get to EE through text to chat about my insurance plan but, I cannot find any information about EE live chats or AI assistance on the EE app nor on the website. I have my reasons for not being able to call. I...

Resolved! REMEMBER TO RETURN YOUR KIT TV BOX EDGE

I have received this reminder in an email We got in touch recently about returning your kit.Please send the following back to us so you won't be charged:Item Charge Return-by date TV Box Edge£75 i have never received one of these items, I don’t even ...

Resolved! Can I get my EE mobile phone bill by email?

Hello,Every month I have to login and download my EE mobile phone. Can I also get my bill by email?Can't find an option for this.Thank you.

Working in US

I have been working in US for a few months but I wanted to maintain my UK number because I am returning back. I swapped it to a pay as you go sim. But I didn't realise I had a pending bill and they've closed by account. How do I go about getting my n...

Resolved! Flex Pay Airtime Downgrade Blocked – 'Not Enough Spend' Error".

I am writing to log a formal complaint regarding the incorrect information and service restrictions I have received from your customer service team.My airtime contract minimum term has ended, and I am currently out of contract on a rolling monthly ...

Resolved! Bills

Hi I cant faund my bills

Resolved! Unauthorised charges after switching to PAYG with £0 early termination fee

Hi EE Community,I am writing to seek help from an EE Mod/Advisor regarding an issue with unauthorised charges on my account after moving abroad.Before leaving the UK, I contacted EE Support via live chat to clarify my options. The advisor and the aut...