Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract overcharge and pending refund

Hey, I contacted EE to notify of an overcharge on my account. Notably, that the amount taken was not communicated to me. The phone representative confirmed there is nothing in the notes to show the value was mentioned at the time of cancelling the co...

Resolved! CanI have a extension

Can I have a extension on my bill please

Resolved! Previous mobile accounts

When I log into the EE mobile app, in the billing section, I have 4 account numbers listed, my current account and 3 previous accounts. Is it possible to get rid of the 3 previous accounts?

Resolved! Do I still need to pay for Apple Watch plan on Full Works SIM?

Hi Gary, do you happen to know the answer to this please? I currently have AllRound sim unlimited and then pay an extra £10 per month for my Apple Watch so I can make calls, text etc on the watch. I am looking at the fullworks for iPhone now. it say...

PAC code issue: Can't request via 150 with multiple lines

I texted PAC to 150 and couldn't get my PAC numbers because i have more than one line. It then took nearly 40 mins to get through to someone and get them over the phone. This is not good customer service and has confirmed to me that I'm making the ri...

Resolved! Moorcroft ????

My contract ended last year and was terminated.Now all of a sudden I'm being chased by Moorcroft debt collectors for £13 that I apparently owe...EE you need to contact me ASAP and sort this out.

Resolved! Obtaining PDF copy of a bill

Normally I log in to the EE website on a windows PC, choose Billing and Payments, and download a copy of the bill in PDF format.This morning:(a) there's no longer a Billing and Payments option(b) following the relevant link suggested on another post ...

Resolved! SIM only

I’m a long term existing customer. If I choose a new SIM only deal on the website, does this automatically replace my existing contract?

Resolved! Mis Sold Contract

Order Ref **** I have been mis Sold a contract I spoke to an agent on the 16th March 2026 lady called Anya emailed me an invitation to accept and agree new contract terms for full fibre 900 core at £34.99 nothing has been updated my contract is still...

Resolved! Urgent Help for Recovering My Number

Hi, I recently deactivated my EE contract around a month ago, but I still have access to my account online and I would like to reactivate my number if possible. I am currently abroad (in Riyadh), so I’m unable to visit a store, but I’m happy to compl...