Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

VAT

Hi, I recently purchased a phone. I need a VAT invoice. I dont want a 'business account':I understand EE’s position that full VAT invoices are only issued to business accounts. However, under HMRC VAT Notice 700, Section 16.6, while a VAT invoice is ...

Current call and charge records since last bill

I can't find any way to see the current call costs on my account since the last bill was paid. I assume it is somewhere in the website that I can't find?Cheers

I wanted to check my contract.

Can someone tell me why my sim only bill has gone up to £34 a month

Resolved! I need extra time to pay

EE One £20 discount

I bought the Full Fibre Gigabit Essentials 900mbps (the one that is currently £40.99) broadband on 6th June 2025. I then upgraded my iPhone 11 to a 16 Plus on Flex Pay with the "unlimited full works for iPhone" plan. I was under the impression that I...