Contracts & Billing

Resolved! Urgent Help for Recovering My Number

Hi, I recently deactivated my EE contract around a month ago, but I still have access to my account online and I would like to reactivate my number if possible. I am currently abroad (in Riyadh), so I’m unable to visit a store, but I’m happy to compl...

Resolved! Price increase on bill confusion

Morning all, long time listener, first time posterSo bit of confusion with my payment that has come out of my account for my most recent bill.I am out of my fixed term contract so essentially 'out of contract' and was aware I would receive a price in...

Resolved! 14 day cooling off period on upgrade

I recently upgraded as my contract was ending, I had a 30% friend and family discount and at the start of the upgrade it was stated this discount would be applied to the new contract.When I completed the upgrade I received a text stating my discount ...

Resolved! Mis sold contract.als

Resolved! Free tablet

I have recently acquired a new phone with EE. I had only just come out of hospital and I clearly wasn’t in my right mind. I have been mis sold a galaxy tablet either a second contract phone line I don’t need or want but am now paying for . No matter ...

Resolved! How can I get my bill when the App is not working on Android?

Got a phone bill in which is 240% bigger than normal so I need to see a bill. Get told on this website to download the app to get the bill, obviously they dont trust their website and internet tech, but the app doesnt work. I log in and it reset.I on...

Resolved! SAR request

Hello  could I please request a SAR for my number  for the last 3 months bills  Thank you  [Mod edit - phone number removed, please don't share any personal details in public]

Resolved! Re: Paid bill still waiting for reconnection after 24 hours

How long should i wait for my mobile to be reinstated 

Resolved! EE have taken advantage of my elderly mum

Hi when i was home recently to the island my elderly mum stays on i managed to see her EE BillsEE were charging here 103 pounds a month just for the broad band service which is an absolute disgrace. I phoned to complain but they were not interested a...

Resolved! Upgrade

Contract end april, when looking to upgrade only offers flex pay and to this is an offer where you hace to return phones? I dont want to fo this as my children want my phone and wanting a contract like i have now? Can you still get them or is everyth...