Contracts & Billing

Resolved! Unauthorised charges after switching to PAYG with £0 early termination fee

Hi EE Community,I am writing to seek help from an EE Mod/Advisor regarding an issue with unauthorised charges on my account after moving abroad.Before leaving the UK, I contacted EE Support via live chat to clarify my options. The advisor and the aut...

Resolved! Can’t link phone and can’t view my bill

Is there an email address or web chat I can use to find out why I can’t view my huge new bill?

Resolved! Bill showing overdue when paid it

I’ve paid my bill but when i go onto ee app says bill overdue 

Resolved! Remove spend cap

I need to remove  my spend cap [Mod edit - added title]

Resolved! Paying my last bill

Hello.Could you please provide guidance on how to contact the EE support team via online chat? I am currently abroad and need to discuss my expired mobile contract. Although my account is closed and I can view my final bill, I am experiencing difficu...

Resolved! Direct debit

I need to change the account details for one of my lines only

Resolved! Upgrade problems

Upgraded my pay as you go ee plan recently through customer service to the unlimited essentials data plan but no I cant contact EE customer service text or call at all even when on wifi and have to mobile data signal at all, even trying to log in whe...

Resolved! How do I find the invoice for the monthly payment for the handset?

The payment for my handset comes out of my bank separate to my mobile bill, but it is not included on my mobile bill, or it seems as a bill of it's own.  Where do I find this invoice please?

Resolved! Hello I have left the UK and want to cancel my contract now I want to my number