Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Hello I have left the UK and want to cancel my contract now I want to my number

Resolved! Unknown request to end device credit agreement

I found a document in EE app settings for a request for a statement showing the amount of the payment required to settle your device credit agreement early.I didn’t request this?

Resolved! Re: Live Chat

Hi, I’ve been paying for my phone and plan for over 24 months. My current bill is £69.30 (£77 minus a £7.70 out-of-contract discount). Please confirm whether my device finance has been fully paid off, what exactly I’m still paying for, and what my op...

Resolved! Billing

Does anyone know how you can reinstate a cancelled direct debit?

Resolved! How do I update my address with EE ,please?

Resolved! EE phone

Hi, so I spoke to ee earlier in the month about getting help to pay with my phones and they gave me an option of 30 days which either took me to the 8th or 12th October and I'm going to pay part of the bill on weds 30th September but last night my co...

After 18 years with EE I have been miss sold in store and am owed £100's

I had had the worst and most exhausting year with hours of time wasted and owed hundreds and have felt stressed and ignored, it was even settled through the Ombudsman and EE have ignored the Ombudsman.after 18 years and as someone who never complains...

Resolved! Bill

Can I pay my mobile phone e bill with a voucher . I do not have a bank anymore

Resolved! Upgrade Query - Sim Only

I currently 10 months into my ee sim only 24 month contract. I am looking to upgrade to a handset with an airtime agreement. When is it I will be able to do this?

Urgent Request for Help With Suspended Mobile Line

Dear EE Customer Support, My name is Obinna *****, and I am writing to sincerely ask for your understanding and help regarding my mobile account. My current outstanding bill is £401, and unfortunately, I am not in a position to pay this amount at the...