Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60261 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade with a tech add on

Am I able to upgrade my current flex contract without having to pay my tech off too? I want to stay with EE, i just want to upgrade my phone

Resolved! Prise cap

I tried to make a phone call and was told I've reached the end of my price cap. I have upgraded to a new account and have unlimited text and calls

Resolved! Adding family members no mobile account

So I have EE internet and telly. I may consider moving over myself later in the year when my main contract runs out. In the mean time, my partners has run out, and I wonder if she can have an account under my EE account, but with her able to manage i...

ollyk1 by Investigator
  • 183 Views
  • 3 replies
  • 3 Helpful

Resolved! Bill

Hello , I have changed my bill date will this work for this month 

Resolved! cancel Direct Debit

Hello! I have cancelled my Direct Debit through my bank. How can I notify you? I am currently outside the UK.

Lily8473 by Visitor
  • 146 Views
  • 2 replies
  • 0 Helpful