Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Download a bill

I have seen other comments about this but I also cannot download a June bill from the website...it's clearly not a cookies or browser issue...please help

Resolved! Re: Sorry, it looks like there are no suitable plans available for this device

Same problem with me, customer from 2007. I try upgrade, nothing available, I try add new watch for 11 months, nothing. This is very bad, I never miss my payment, all my family in my account, bill around 338 every month, never miss payment, I...

Resolved! Pay bill

Like to pay my bill

Resolved! Request Invoices

Dear EE Team, I hope this message finds you well. Could you please send me copies of the invoices for account number ********** *********, covering the period from August 2025 to the present? Thank you for your help. Kind regards, Claudio [...

Resolved! Customer service and billings have overcharged me

Been overcharged for 3 months, have refused point blank to put the money in my bank. Only know I have been overcharged due to a bill that I am still being overcharged on and they will expect me to pay this and I have to trust they will honour a refun...

Resolved! Payment not been taken

So my payment for my second bill hasn’t been taken? Tried going to ‘manage payments’ area on the website and it said the page is down? Anyone else experiencing this? In the mean time I’m left with no data or calls/texts service

Resolved! Switching to SIM-Only: What’s the Best Unlimited Offer?

Hi I want to change my mobile plan to sim only. my contract will finish this month. what is best the best price you can kindly offer me for unlimited call , message and Data please? [Mod edit: Title added.]

Resolved! Early Upgrade 100 days

Hi, my contact runs out in January 2024 but it says if I'm within the last 100 days I can upgrade early.My current plan says I can upgrade early for £134 but I read that if my new plan is higher than my current plan that there won't be any upgrade fe...

Resolved! Re: I NEED to speak to someone at EE......how do I actually get to speak to a person

I need my phone back on so I can talk to people I don't get my money until Friday

Resolved! Plan does not match deal agreed and contract signed

Hi,I agreed an upgrade deal with a sales advisor on EE messenger . The upgrade deal included a sports TV add on. The deal we agreed is in black and white in the EE messenger chat history. The contract that I signed via screen share at the time includ...