Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Switching to SIM-Only: What’s the Best Unlimited Offer?

Hi I want to change my mobile plan to sim only. my contract will finish this month. what is best the best price you can kindly offer me for unlimited call , message and Data please? [Mod edit: Title added.]

Resolved! Early Upgrade 100 days

Hi, my contact runs out in January 2024 but it says if I'm within the last 100 days I can upgrade early.My current plan says I can upgrade early for £134 but I read that if my new plan is higher than my current plan that there won't be any upgrade fe...

Resolved! Re: I NEED to speak to someone at EE......how do I actually get to speak to a person

I need my phone back on so I can talk to people I don't get my money until Friday

Resolved! Plan does not match deal agreed and contract signed

Hi,I agreed an upgrade deal with a sales advisor on EE messenger . The upgrade deal included a sports TV add on. The deal we agreed is in black and white in the EE messenger chat history. The contract that I signed via screen share at the time includ...

Resolved! Cant we have a simple contact for ee related issue

Why is it so difficult to be able to write down your issues, thoughts or problems, whether it be a email or a bot chat, that is saved & a real world person can email you back?When any of us get the chance to lay down a problem in writing or we may ha...

Resolved! Suspended account

I have payed my overdue balance and my account is still suspended any help please?

Sim

Purchased a iPhone 36 month contract and sim on 24 month contract.. my sim contract has finished but ee are saying I can’t upgrade sim as I have to wait for the 3 year phone contract to expire as it is linked to the phone? Anyone any idea if this is ...

Resolved! How do i find out what my bill is before add ons

Extension contract

Hi, my contract is at the ending 28th of December and after 8 years I'm seriously thinking to leave EE and do not extend for more 2 years with heart broken because of no consideration of the commercial corporate who called me last me 10 minutes befor...

Resolved! Final bill

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct...