Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Someone Signed Up With My Email

Hi, sorry to revive this old post but I’m having the exact same issue and I can’t find a way to contact the company. Is this account still active? The email in question is **********. Thanks for your time. [MOD EDIT - REMOVED PERSONAL INFORMATION FRO...

Resolved! Bereavement

Why does EE keeping demanding money from an 86 year widow when her husband has just died. The bills just keep on coming despite numerous calls to the bereavement team. It is totally unacceptable in my opinion. She is in bits and keeps getting letters...

Accidental 24-month contract renewal via Apple TV add-on (Day 16)

I recently noticed that my My EE app is showing a brand-new 24-month contract running all the way until September 2028. After looking into it, I realized this new contract was automatically triggered when I accepted a 6-month Apple TV promotional add...

Resolved! Incorrect information given by EE about my airtime plan

Hi,I have already raised a formal complaint with EE, but I would also appreciate some clarification from the EE Community team.My minimum term for my current airtime plan ended on 12 September 2026. I wanted to stay with EE, keep my existing number a...

Resolved! Bill too high

Why is my emails for receipts going to my old email address

Unable to upgrade message

I am currently on a sim only plan and the contract ran out back in April, I tried to look at phones etc to do an upgrade but I get this message at the top of the screen "just so you know, we’re unable to let you upgrade or get another phone yet"I hav...

Resolved! Removal of ex employee discount

I am an ex employee who went through a redundancy in March 2025. I was under the impression my service would remain discounted but I see that the discount has been removed without informing me.How can this be rectified?

Resolved! Need help.Wanna change my business acc to personal acc

Need help.Hi I wanna change my Business Account yo Personao account. Some og your guy from ilford service center made my business account without my consent and letting me know.He set up my Account as business and I told him I was a student and I cam...

Incorrect email address

My email address was inputted missing 1 letter so all emails from EE regarding my account/billing/orders have been going to the wrong address. I have updated the address to the correct one, but I need my order confirmation for my upgrade that I plac...