Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My plan is ending, but not flexpay. Advice?

Hi all,Back in March 2024, I started monthly payments to EE for my iPhone 15 pro max 256gb and the plan, EE essential 125gb. The flex pay for the phone doesn’t run out until Feb 2027 but that is absolutely fine with me as I’m very happy with the pho...

Re: Third party

I've tried to contact customer support over the phone they ALL keep saying this can be done on the app. ON THE APP there is no option to add this. I will likely swear down the phone if i have to keep contacting them,

Resolved! Re: Payment not showing

Yes I have just been through my bank statements for the last year and I have 7 payments that have left my account but are not showing in payments

Resolved! Cannot view any billing information or login to app

Whenever I submit my login details on the EE app, I just get sent back to the log-in screen with no feedback or error message.I also can't check bills and payments because, whenever I click on that button in my account's home page, I get sent to anot...

Resolved! Changed contract and now confused about billing. Need clarification

Hi - had a deal to get two phones with broadband. upgraded both phones but feel I was pressurised in store. Not really sure what I signed up to. Lack of explanation in shop and no one to talk to about it. Can anyone help? Really wanted to speak...

Resolved! Change billing address

Payment error

Resolved! EE flex pay

I have been with you for over 20 years. I have 6 phones on contract. I have always paid my bill on and around the 10th of the month and never have any problems. I renewed a contract or two last year and everytime I go to pay my bill it's been put int...

Cant see my bills

What a terrible services all around. First of all, whoever built this form has misconfigured the auto fill for the subject/title area making it ridiculously difficult to write the title. Secondly, and the reason I'm here, I can't see my bills online....

Resolved! 2nd March invoice

We have not been able to print off our invoice which should be dated 2.3.26 for February usage. The website is saying that this invoice will be available from 2nd March but as at todays date it is still not available. This is holding up our Feb month...