Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Incorrect email address

My email address was inputted missing 1 letter so all emails from EE regarding my account/billing/orders have been going to the wrong address. I have updated the address to the correct one, but I need my order confirmation for my upgrade that I plac...

Resolved! Difficulties cancelling me EE subscription from abroad

Hi,Could someone please help me figure out how to cancel my EE subscription?I’m currently no longer living in the UK, and I don’t have access to the EE app. My UK plan also doesn’t include international calls, so I’m unable to call EE customer servic...

Resolved! Adding Mobile Account to Broadband Account

Hi, I already have EE broadband and am considering taking out a mobile phone contract too. Will I need to undergo another credit check to add the mobile service onto the existing account?For info, I don't have bad credit - I've moved house recently a...

Resolved! Pay bills and set up a new direct debit

I’d like to pay my bill please

Resolved! Add to plan query

I currently on a 24 month device pay monthly which is due to expire on the 24th July, now as currently have add to plan accessories on my account, what happens if I move to sim only, will these carry on as normal?

Resolved! Changing billing address

Samsung fold 8 ultra

Resolved! Apple Pay not an option?

I’m trying to pay my bill as I always do via Apple Pay, but the option is missing? I don’t have access to my card at present and my bill is overdue, so would like to get this resolved as soon as possible.

Resolved! Payment

Have been trying to makepayment on my acct but not going through

Cancellation

one of my contract end dates was in march this year and I’m not sure if I’m able to cancel due to having add to plans on that line. I’d like to know if it is possible to move the add to plans over to another line on my account as it’s £60 per month I...