Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Transfer of Ownership - Process

Hi EE,I'm curious to know about how a transfer of ownership works. I am coming to the end of my contract on my parent's pay monthly EE bill for my Pixel 7a and looking to upgrade once its transferred over and keep the same number. I know there can be...

Low Spend limit imposed and now cannot upgrade

So I have been with EE/Orange for 20 years, in that time have never missed a payment and I have 3 lines on the account (myself and my children) I’ve been trying since Friday to do my annual upgrade but the system wouldn’t process any orders for me, ...

Resolved! Disconnected

Hi I'm on a.oayment.plan.with EE i.made.the.paymsnt that I would.normaly make.connie.who i.spoke.to.at ee said.what she can.do.is take.my.payment now.reconect.me and.on the 23of.seotember which is a few.days away if I pay half they will cover the.oth...

Resolved! Restrictions

I have been struggling financially at the moment and have fallen behind on my bill payments. I was told that if I paid off a certain amount the restrictions on my account would be lifted automatically within a few hours. But now that I have paid off ...

Resolved! Upgrading during SIM only Contract Term

I currently have an IPhone 14 and I’m out of contract this month. I’m undecided on if I want to upgrade to a new iPhone. If I get a 24 month sim only all rounder for iPhone, can I add that to a new iPhone in the future if I decide to upgrade devic...

Resolved! Payment

Can pay my outstanding balance on weds 17/09 please

Missed payment marker for a closed account – has anyone had this resolved?

Hi everyone,I’m hoping to get some advice or hear if anyone else has had a similar experience. My EE mobile account (closed before June 2025) is showing missed payments for June through to August on my credit file, even though the account was fully s...

Resolved! Re: Contact a human

Can I pay on Tuesday please

Resolved! bill

Good day,is it possible to send me all my bill invoices for July, August and September 2024.Thank you

New contract phone, was charged upfront fee but ee is saying diff

Hi i tried to order a Samsung s25 went through all the steps it took the £30 from account but said it didn't and it didn't move on from that stage of the order, no emails or nothing since what do I do now? As I don't think order has went through but...