Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70659 Views
  • 72 replies
  • 15 Helpful

Resolved! Apple Pay not an option?

I’m trying to pay my bill as I always do via Apple Pay, but the option is missing? I don’t have access to my card at present and my bill is overdue, so would like to get this resolved as soon as possible.

RB1988 by • Explorer
  • 1497 Views
  • 7 replies
  • 4 Helpful

Resolved! SIM card for my limited company

I have new limited company that has no credit history. It's actually very low credit rating because nothing in the history, and I would like to take just a SIM card on the company. But because of very low credit rating, companies like O2 rejecting my...

Resolved! EE Billing!

So I’ve paid my bills for mobile and broadband but these people are incapable of updating their systems and send me a chase up 4 hours later! 

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Glenbo by • Visitor
  • 66 Views
  • 1 replies
  • 2 Helpful

Resolved! EE sim by broadband discount

Hi I’m looking for advice as I’ve just switched my broadband to BT from EE I already have 3 sims with EE but looking how to link them together so I get my discount on my sims I read I need to link EE ID or something but this is confusing me I’ve trie...

Suzi82 by • Investigator
  • 110 Views
  • 4 replies
  • 2 Helpful

Resolved! Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App.  Not been able to see anything for a few days at least.  Have spoken to EE who promised a call back but I have yet to speak further.  Is anyone else having sim...

barty1970 by • Visitor
  • 17280 Views
  • 47 replies
  • 36 Helpful

No way to contact EE. No way to pay my bill.

Their numbers don't work. I call and none of the options work, the app doesn't work, the site doesn't load. I still have a few months of flex pay to pay off and have literally no way of doing it. Can't wait for debt collectors on my ass because of ho...