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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16838 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26733 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56619 Views
  • 69 replies
  • 14 Helpful

Resolved! App/bills

Am trying to get my bills up on my app but it not letting me link my mobile and I just got the broadband aswell and it not letting me get that either what can I do

Resolved! Late payment

Hoping someone can help as I've spent hours on the phone to the call centre without much progress. Does anyone know if a late payment is made within 30 days whether its classed as late with EE. There was an issue with my direct debit and I didn't rea...

Sangus17 by • Explorer
  • 3851 Views
  • 5 replies
  • 1 Helpful

Wi-Fi

Why has my WiFi gone up from £36 to £42 in a month? Without EE letting me know

Resolved! Setting up a spend cap

Hi can a EE person tell me if you want to set a spend cap on your phone if it is Free to do it or do you get charged for it on your monthly bill thanks

Vrgm52 by • Investigator
  • 79 Views
  • 1 replies
  • 1 Helpful

Resolved! Flexi plan shown on bill WITH normal bill ontop

So I was paying 88 a month for the device AND the plan. I took a free upgrade in the last 30 days of the contract due to end. The new plan i am playing less per month for the device, plan AND galaxy watch 8. All comes in at less than the 88. The devi...

Resolved! Deceived

I was pay as go customer for long time than one day one off ee employee called me saying you can get better deal with your 20 pound a month, I said OK direct debit 20 pound he said OK so I accept when the bill came it was 40 pound for two sim card we...

Aliog by • Visitor
  • 125 Views
  • 1 replies
  • 1 Helpful
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