How to close account of deceased parent?

[coffeehound]

Hello, my Mum had a mobile broadband account.  She died in June and I closed the DD in her bank account.  Because she was out of the contract period I assumed this would stop the service.  But we're now receiving demand letters.

No help articles refer to this situation.  I would like to contact by email, but that isn't offered.  

Anyone know the procedure please?

[Chris_B · Accepted solution]

@coffeehound   sorry for your loss,

just cancelling a direct debit doesn’t terminate a contract even if it’s out of contract as it’s on a 30 day rolling contract once the minimum term has been reached.   Have a read of THIS  and it’ll guide you on what your need to do 

[coffeehound]

Thank you, Chris, just what I needed