Upgrade

Djamer69 · ‎31-12-2025

Had a message that I could upgrade which j have done online through my EE online account.Paying by direct debit fir purchase of mobile and sim plan for new pixel 9a. Will my previous direct debit for old mobile package automatically stop and new one take its place?

XRaySpeX · ‎31-12-2025

@Djamer69 : As long as you did an Upgrade, yes, with the same mobile no. & billing date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎31-12-2025

@Djamer69 : As long as you did an Upgrade, yes, with the same mobile no. & billing date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Djamer69 · ‎31-12-2025

I'm having an upgrade and am keeping sahe number. When I receive my new mobile with a new sim do i put new sim in or put my old sim into new phone

Northerner · ‎31-12-2025

Hi @Djamer69

If the SIM is the same size and you did not request a new one then yes use your old SIM.

You can track your order here: https://ee.co.uk/help/orders

I would suggest downloading the DPD app as well becase you will need a pin for the delivery person.

Enjoy your upgrade.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.