Wrong Charge for new sign up

[Br1ckT0p]

I signed up for 2 sim contracts, 150GB for £20 each but with my discount for being on BT Internet it would be £18 a month each line. Just checked my bill and the discount has not been applied to one of the numbers so I’m paying £38 instead of £36. 

[Chris_B]

@Br1ckT0p   I think you’ll find it’s one discount and not per line for having BT internet. 

[chistery · Accepted solution]

Hi @Br1ckT0p  You will need to contact EE to discuss what was agreed, however the T&Cs seem to say it's one discount per household.

That said, your second SIM may be eligible for the EE 10% additional line discount if it's on the same account?

So I'd say call EE and hopefully they can come up with a solution that you're happy with?

[Br1ckT0p]

Hi @chistery @Chris_B It’s just when I was in store the young lad who served me quoted £36. I’ll try and contact them.