Final bill due money back

[Joshuahirstee]

So I have had a final bill amount after I I cancelled my phone in my cooling off period I know I was due my up front cost back and 30 credit I already had on my account but for some reason due to me barely using the phone I've been given money back for my first bill which was 45 which means altogether I'm due 105 but this doesnt seen right do you get your first bill charge back aswell as up front and any account credits it is saying I'm owed 105 I just think I've got myself all confused three advisors have told me I'm due 105 but I just cant wrap my head around it       can anyone help?

[Chris_B]

@Joshuahirstee   If EE say you are owed £105 then you’ll get £105 back.  Don’t worry about it.   

[Joshuahirstee]

I get that Chris and I understand your supposed to get back your up front cost due to you not having the device I just dont understand why I was given 45 for my previous bill price all the advisors say I should get that back and it is the correct amount I just dont want hassle anymore and I dont want them to have made a mistake i just dont get why I've been given 45 from my last bill price back aswell

[Christopher_G]

Hi @Joshuahirstee

Our Mobile Care team have access to your account and bill, they'll be able to explain how the refunds work and how much you're expected to get back.

Chris

[Joshuahirstee]

I have spoken to 3 advisors all saying I'm owed everything I payed to ee back however I just dont want any confusion as apparently my usage was next to nothing that's why they gave me the 45 from last bill back 

I have enclosed below photos of my final bill and how it has been worked out 

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If anyone could look through and just let me know that the advisors and the bill is correct just as I don't want confusion at all 

[Christopher_G]

I've sent you a private message, @Joshuahirstee. Could you have a look and get back to me please?

I've rejected one of your images, because it included your name and mobile number in the public forum.

Chris