Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello How can I change Adult on the WiFi?
My home broadband is less than 1Mbps. Should be 30! Who do I call - and how?
I am looking at the so-called upgrade options / plans for broadband and landline.to be able to see if better / worse than current deal I need to know if the deals offered are Inclusive of Vat ?Also, what penalties if need to opt out of 24-month contr...
Hi all,Have seen a few of the posts on here but none seem to relate to firewall routers.Just wondering if anyone on here can recommend an EE-compatible (on Fibre Plus package) modem to use as a bridge modem for my firewall router, as tried a Draytek ...
Help!I've been with EE years for wifi, phone and mobile. We are fairly rural so we have limited provision of anything faster than 19!Up to Feb 2022 wifi coverage around our home was OK with extenders. Then it just wouldn't reach our bedroom, 7 metres...
Hi it appears that the broadband has been dropping out since yesterday? I’m in the Birmingham area and the router has red light. Or no light at all, after a few minutes it returns. Please can you advise on why this occurring? Regards.
My bill increased from £36 to £38.32, anyone know why this is
Sa84hd
we changed our broadband supplier to EE because SKY prices was going up more and more each month so we decided it was time to find a better deal.I contacted EE because i have never had an issue with our mobiles and was very happy as a mobile customer...
How much does it cost to move a phone socket ?
