Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I tried to order the Full Fibre Max broadband package and was told that they were unable to confirm the credit check and would be kept updated.It has been 5 days so far and have received no further emails or texts, does that mean the check failed or ...
I need to re-schedule this appointment please. I have tried to phone but I amnot able to get through. I am currently in Florida and affected by the hurricane. Can this appointment be delayed by 2 weeks please ?
We cannot connect to our Wordpress admin page and we've been advised that there are connectivity issues on the trace from our computer to the server’s IP.Can this be checked please?
All I want to do is watch Drag Race on iplayer, sigh
Hi can anyone advise what I can do about a broadband contract at a property I no longer live at. My ex is using the broadband I’m paying for but I no longer live at that address. How can I end the contract ?
Hello Two days ago I had Fibre Max 500 installed. Installation was a good experience from Open Reach..issue I am trying to overcome is to find a compatible third party router to replace the supplied Smart Hub.Cut a long story short, I have a complex ...
I have appointment today to get my broadband fitted in today and was wondering if it’s still going to happen
I have had exactly the same problem. When EE switched me in store they told me the same. They said they would arrange the switch and I have the paperwork to support this. EE however refuse to end my broadband contract with them and so I am paying for...
I have been a loyal ee customer for years. Always impressed by customer service. To upgrade and leave ee I waited for 30 mins only to be told no good deals to be done even though I have no functioning wifi at present and have mobile phone and home br...
