wifi

[JamesGH]

I recently upgraded to the full fibre 900mbps download at the start of March. The minimum guaranteed download speed said to me was 450mbps, now next to the router through wi-fi i was receiving 500mbps but upstairs was my pc is i had no wi-fi at all. I'd then requested a booster which for about the first week was working but I was only getting around 100mbps download, which then after a couple weeks started to completely drop. I've now gotten my second booster and I've connected my console by ethernet as well and initially it was working fine, speeds were around 100mbps but they keep dipping to 20mbps and the spikes in latency are getting just as bad as they were before. I've tried calling 150 but now its saying my phone number isn't linked to my EE account even though it is and there's no longer a landline linked because of the full fibre package. I don't know what to do, I just feel like I'm wasting my money!

[Mustrum]

@JamesGH  no ISP guarantees speeds via Wi-Fi, there are too many variables under your control.

Are you having issues via ethernet connected devices and are you testing when no other device is connected? Your test speeds will be compromised if an other device is streaming/uploading to cloud drives and so on.

EE CS will have your details stored somewhere if not by a phone number and so should be able to give you a reference to use if you need to speak to them, it may already be quoted on your FTTP order or confirmation.

HTH.

[JamesGH]

It says in the contract summary "Minimum guaranteed download speeds 450mb/s" all tests I have done have been with other devices turned off and it's still been the same result unless I'm downstairs on top of the router. Hell I even had better speeds and signal half way down my road than in my house when I'm closer to the router. I am genuinely at a loss as for what to do because I can't seem tog et a hold of anybody because it keeps telling me to provide a full phone number with the area code and then says that it can't auto match it to an account. Sorry to vent so much but it's getting stressful because I was at least expecting a consistent improvement but it's just ended up being worse.

[Mustrum]

@JamesGH   in the past I I have always got through to CS without quoting my number on 0800 079 8586 Option 3.

As for speeds, ISP's quote line speeds, not test speeds. There have been a few examples of people using 10 or 100Mbps ethernet ports on their equipment, or slower than Wi-Fi 5 and wondered why they don't get the speeds quoted. Wi-Fi speeds do deterioate  quite sharply with distance, and much more so at higher speeds.

[XRaySpeX]

Call CS on the Freephone no. (Option 3) in my sig. They do not ask for a landline no. (you might not have 1 on any Fibre BB). You can just ID yourself by your name & postal addy or your BB a/c no. from your bill.