31-05-2023 06:27 PM
hello ee. where is my internet????????? and I pay for services. only a red light
31-05-2023 06:23 PM
hello ee. where is my internet????????? and I pay for services. only a red light on the router
31-05-2023 06:42 PM
@gingin008 On what router ? And the lines to your home are provided by open reach not EE so if it’s a line fault you need to call customer services to report a fault so it can be looked at. No ISP is 100% all the time. Have you attempted to restart the router? If not turn it off for 30+ seconds before rebooting it.
On EEs help page it says
There’s a problem somewhere |
|
31-05-2023 06:43 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
04-06-2023 11:09 AM
I was also waiting on Friday. They said between 13:00 and 18:00!!! Nothing but wasted time!!!
04-06-2023 02:04 PM
I'm sorry to hear that, @gingin008
I recommend speaking to our broadband support team so they can look into this for you.
Chris
07-06-2023 06:35 PM
Guys, what about your engineer's visit? tomorrow will be a week as I wait for help!!!Called three times!!! and you promise to fix everything! but only the money from the account on time !!!
07-06-2023 07:23 PM
@gingin008 not sure what is going on, I just got an email from the EE forum notifying me of your post - even though it is the only post!
That said this is not customer services and no one has access to your account or an idea what you have arranged with them, and they don't respond on here.
Give them a call, they should be able to say what is going on.
07-06-2023 09:48 PM
I know it!!!!!Called them three times already!!!community should know!!!!
07-06-2023 09:49 PM
No, this user discussion forum can have no access to your specific account.