Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How can I get wifi into my fathers house. The fibre is outside the property?
I can’t call EE as I am currently away. I can’t find an email contact or online chat service. How can I contact them?
Hi I have been trying to add a new bank card but I can't find were you actually add a new card!
Can I cancel my broadband please
I would like to cancel my broadband
My move to EE broadband completed yesterday but I have not received a new router. Previous one was plusnet. Will it be a long wait? Thanks
I really hate this practice of offering 18 or 24 month contracts with a built in Inflation + 4% price rise each April. My broadband and Mobile contracts went up by about 15% each back in April, I strongly believe this was unreasonable and should have...
Have active line tomorrow 11.10.2023 but dont have router delivery
I am struggling to find my account number and did not receive my confirmation email. How do I go about finding it. Thanks.
I have EE's Full Fibre package and hadn't had any problems in about 10 months of service. However, for the last 24 hours (maybe longer) I am experiencing extremely slow speeds to certain sites. For example, loading a discord channel may take 4 minute...
