Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Me and my family have just bought an EE broadband literally 2 days ago, and It was all doing really really good, until the signal on EVERYTHING just weakened, my broadband plan is the 73mbps, which is quite good for a family of 6, as there's only 2 s...
Does EE broadband service cover IP26 4EQ postcode. Thanks
My home broadband has been down since yesterday evening. Any update on when this will be restored and will I get money if my next bill?
hi I’ve been I’ll and only paid my bill today I’m just wondering when it will be put back on Broadband
does any body know how you go about do this online?
I am having nothing but trouble with my EE broadband. The signal keeps dropping, cutting out, is almost always weak even with a hard connection. I've done ALL the trouble shooting for the HUB, I've checked all the ports etc. This has happened befor...
I saw some discussion here of improving wifi coverage by using an Asus router instead of the wifi function of the Bright Box 2, but am having trouble setting it up now that I have gone ahead and bought one (RT-AC86U). Any hints for a tidy procedure p...
Hi my phone line is not working right now. My number is xxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Hello,I recently moved to a new home and I was using SKY broadband in my old home, SKY booked my an engineer visit on the 20th of February, and I can't wait this long time.In the new home I found an EE SMART HUB and the property owner gave me the per...
