Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello! I am wondering as I am leaving my flat sooner than expected.. how can I arrange to finish my broadband plan at month 18 instead of 24 (6 months early) I can´t find information online. Let me know,Thank you!
I’ve had intermittent internet issues since 6/12/23, although issues long before this date with drop out. I’ve been given £58.80 by the auto compensation scheme for taking longer than 7 days to fix! Is this a fair amount?
My wifi box flashing red
Iwas promised 40 and today I'm getting 25 ? Plus my router turns itself off randomly. I've had numerous engineers and new router , the speed then goes back to correct speed . Then it drops again !
I have just ordered new broadband does ee contact my old provider and cancel with them?
Same time every night I get buffering I can’t watch anything on Netflix you tube anything after 8.30pm all it does is buffer
Hello, I have been unable to port forward on a EE Smart Hub running from VDSL. I have ran a netscan and i see a few ports open that are not configurated on my hub's firewall. (8085, 443, 22661)Server is connected via ethernet to the hub, Static IP ad...
Dear EE, Please can you tell me the percentage increase applied to my broadband bill please. The illustration given in your CPI +3.9% email is unhelpful as it refers to a bill much lower than mine.Why can't I find this information on My EE or any inf...
i fixed my wifi with the company around 6-7pm last night and have yet to be able to use my internet. i have tried all different methods of resetting to no avail. does anyone know if there’s any way i can get my wifi back on throughout the night or wi...
I just ordered Fibre Max Broadband 300. The order confirmation says the "Your Minimum Guaranteed Download Speed will be 300.30 Mb/s." However, when I spoke with BT (my current provider) this morning they said that the quoted minimum from EE is not st...
