Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How can I avoid paying for line rental and still have broadband access? Some of my friends are with BT and pay no line rental charges i.e., they have no landline phone.
my contract ending by the end of January, I want to stop the contract and want to start the top up after ward? And I want to stop the contract service by the end of this month and stop the payment withdrwal after. Can you please help me with this I w...
I frequently find my smart home devices stop responding - SONOS, Hue, etc. This happens on phone, iPad and Mac. After some checking, I found I was still connected to Wi-Fi and the internet, BUT NOT MY WI-FI!!There is a new network EE WiFi-Auto that w...
Hi i received the EE broadband hub and i having issues setting it up. I called the customer service number and was directed to the EE Diagnostic bot. i followed the instruction and it saying "We have been unable to auto match this mobile number with ...
Morning, Are there any known issues on the BT/EE network connecting to Microsoft servers? I encountered issues last night sending an email. but realised this morning that I couldn't connect to the server to send or receive emails. Web portal was slow...
my bill date is the 10th of the month and i still have not had my January bill, all has been fine untill this month. as this is now two weeks over due, please could someone let me know what is going on, i have had no message to suggest there is a pro...
So I was using my internet earlier fine.I’ve been an EE broadband user for about 5 yrs.I was using the internet fine earlier up until about 3:40pm and went to work.My partner came over around 8:30pm and it hasn’t been working since he arrived.I have ...
Have. not been able to make outgoing calls, incoming calls ok.Contacted ee and they contacted open reach and an engineer was sent out. They were not able to resolve the issue and someone else was looking into this.No one came back to me and I had to...
When analogue land lines are switched off in 2025, what will EE be offering in terms of VOIP?Some EE customers need to be planning ahead for this change
