Broadband access on EE account page

chrissy71 · ‎13-10-2023

I have been with EE for years. I'm sure in the past there was an option to chose whether you wanted to look at your mobile phone or broadband bill on the account page, but now all I get is my mobile. I've just had my broadband upgraded, EE have sent me an email with links to the account so i can see my broadband bill. The only thing I can see is my mobile phone bill. There is NO link to broadband and i can only contact them by phone! No email, no live chat! No link to my broadband bill! How do I find it? And why is it not more readily available?

XRaySpeX · ‎13-10-2023

On the Home page of your online MyEE do you not see:

with the R box for Manage Mobile Products, but I have none on this a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

chrissy71 · ‎13-10-2023

No. This does not come up

James_B · ‎14-10-2023

Hi @chrissy71,

If you open the EE app and scroll down, do you see the 'add a product' section?

James

chrissy71 · ‎14-10-2023

I thought this was for things like smart watches etc. So I tried it and it seemed to work, but when I shut down the app and went back in, there is no option to switch to broadband on the page. Do I have to add the product every time?

XRaySpeX · ‎14-10-2023

No, you don't! Are you looking at the Home page on your online MyEE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

chrissy71 · ‎14-10-2023

Hi. The Home page has changed. Maybe I should have just left it longer.

Thank you

XRaySpeX · ‎14-10-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)