Bereavement and closing account

[Nickybutch]

This may be the location.

My mother has just passed away and she is the one with the Landline and Home Broadband account. I lived with her. I need to close this account. I would like to add EE Full Fibre gigabit to my existing MOBILE account as EE have already got my direct debit details in place.

Also. I work at the back of the house where my current router is and do not want to change location when I update my broadband to Full Fibre. Would the engineers help me out with this?

I work night shifts and only available 3 days out of 7 including weekends.

Any ideas and suggestions would be helpful.

Nickybutch

London

[Christopher_G]

Hi @Nickybutch 

Welcome to the community.

I'm so sorry for your loss. If you fill in the details on this bereavement form, we'll contact you to discuss the account. The team that call you will be able to help you find a solution to your WiFi coverage too.

Chris

[Nickybutch]

Thank you. I will telephone them regarding the closure of the account which has 13 months left on the contract, that will be cancelled. Then I will ask them to help me open and add the full fibre gigabit to my mobile account.

Sent from Outlook for iOS<>

[XRaySpeX]

@Nickybutch : You should be able to take over her BB contract & upgrade it to Full Fibre. However you won't get a landline with Full Fibre. Do you know whether you can get Full Fibre there?

[Nickybutch]

Thank you for replying.
I am in a Full Fibre area. I cannot afford the cancellation fee for the remainder of the contract which would mount to about £ 645 of which would be written off anyway due to her passing away.
It is simple to add the full fibre to my existing mobile account as I have a direct debit in place with EE.




Nicholas *****

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[Mod edit: please don't post personal details on the forum]

[XRaySpeX]

The DDs & indeed a/c's for mobile & BB are separate.

[Nickybutch]

Thank you for your current advice. It is helpful.

I am using a Brightbox 2 router for my current Fibre broadband and would like to use it for the EE Full Max 900. Do I need to get a new broadband username and password or will EE provide it prior to installation by email or text.

The Brightbox2 is situated in a central position for my use at the moment and do not want to change position.

I am going to telephone the bereavement team on Monday to cancel the current broadband and landline which is in my mother's name and order the Full Fibre Max 900 onto my current mobile account.

[Mustrum]

@Nickybutch   if you start a new account you will get a new username and password, but they seem to be the generic BT Broadband one these days. You could try and change the BB2, but older EE routers need the .fs at the end of their username.

It is also quite an old router design, your speeds would be limited by it on 900Gbps, the WiFi is WiFi 5, so max you would get is about 400Mbps, and I think only one LAN port is 1Gbps, others are only 100Mbps.

The latest EE router is WiFi6 and all LAN ports are 1Gbps.

Guess it comes down to what is important to you and why you would want to carry on using a BB2?

[Nickybutch]

I guess so.

I am living alone and my desktop computer is the only one connected to the router and the wifi signal is not bad. But I am only getting 40Mbs on my broadband at current. My 5G phone signal is good and on average around 200Mbs.

I only use the wifi in 2 rooms of the house, sometimes I play games and I use it for other things. But I need to upgrade due to the digital change phasing out the copper lines.

that is why the upgrade and my BB2 router is running OK.


Nicholas *****

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[Mod edit: please don't post personal details on the forum]

[XRaySpeX]

Why don't you just take over her contract & then upgrade to Full Fibre? Save you cancellation fee anyway & any change to your BB creds.