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Returned kit but EE saying not received

LaurenK231
Explorer

‎13-11-2025 03:45 AM

Hello,

I have returned my kit after closing my account, however I’m receiving emails that I’ll be charged £85. I have the tracking proof to show it was delivered to them, but as I’ve moved abroad I cannot call their customer service. Is there an email address or another way I can contact them to show the proof and prevent the charge?

thanks

0 Helpful
2 REPLIES 2
Michael_D
EE Community Support Team

‎13-11-2025 08:28 AM

Hi @LaurenK231 

Welcome to the community.

We don't have an email based team that you could contact, so it would need a call to our customer service guides so they can mark that the kit has been returned and how you can send the proof over if needed.

Michael

0 Helpful
LaurenK231
Explorer
In response to Michael_D

‎13-11-2025 08:04 PM

Hi Michael,

If I live abroad and can’t call - is there an alternative way to contact?
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