17-10-2023 09:01 AM
When I`m taking a look at my Plan details , I`m not sure I can see the speed this plan should provide. Is there a way to figure it out? Because in fact my speed check is showing smth like this and I`d like to compare it to the plan:
17-10-2023 10:21 AM
Which EE BB plan are you on?
In your MyEE for BB : BROADBAND > Your broadband speed
17-10-2023 10:28 AM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.
17-10-2023 12:35 PM
I am on BB plan "Fibre PlusBroadband without landline", pls see attached.