Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I am.experiencing very slow download speeds across both wifi & wired connections. I would appreciate any support in fixing this issue. thanks.
Hi, I have no Internet at my home address x xxxxxx xxxxxxx, xxxxxx xxxxxx, xxxx xxx and I have tried really hard to fix it, but to no avail. Please can you see if you can identity the problem your end and possibly send me a new router as it is quite ...
I am in Portugal and WiFi at home not working My partner xxxxx xxxxxx is trying to get engineer to fix it We pay from our joint account Please add her as a 3rd party to the account [Mod edit: Please do not post personal information on the public b...
I have just changed from EE to BT Broadband. We currently have the EE smart hub and been issued the BT Smarthub 2, which I am assuming are effectively the same hubsThe change over is due today but the Internet still works though the EE router. Will I...
My Smart Hub is playing up I have downloaded the following stats but haven't got a clue what to do next. Product nameSmart RouterSerial number2.01E+09Fireware versionv0.05.02.02081-EE (Wed Feb 8 11:32:48 2023)Board versionR01GUI version1.2 06_07_202...
I have just had bill for my broadband but was told I would get this months free because of problems I have had
We have been 5 days now without a working landline and it has already been reported to EE. How can we actually talk to someone (a real person) to get an update? We keep getting passed to Open Reach then back to EE and no one appears to able able...
I'm moving into business premises where there is no wi-fi. How much would it cost to have a complete installation?
