Constant Disconnects & High Ping Spikes

[clanc]

Hi, I am currently experiencing disconnects through Wi-Fi and ethernet. I am also experiencing high ping spikes on Wi-Fi and ethernet, it's stable at 15-20ms for about 15-30 seconds then jumps from anywhere between 50ms - 150ms. This is happens on every single device that is in the house.

I have rang EE and it was said that they don't sort issues with ping as it's not down to them, I have attached me technical logs below:

18:32:49, 24 Oct. CWMP: HDM socket closed successfully.
18:32:49, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
18:32:48, 24 Oct. CWMP: HDM socket opened successfully.
18:32:48, 24 Oct. CWMP: HDM socket closed successfully.
18:32:48, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
18:32:48, 24 Oct. CWMP: HDM socket opened successfully.
18:32:48, 24 Oct. CWMP: session completed successfully
18:32:48, 24 Oct. CWMP: HDM socket closed successfully.
18:32:48, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
18:32:48, 24 Oct. CWMP: HDM socket opened successfully.
18:32:47, 24 Oct. CWMP: HDM socket opened successfully.
18:32:47, 24 Oct. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
18:32:47, 24 Oct. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC
18:32:47, 24 Oct. CWMP: Initializing transaction for event code 2 PERIODIC
17:53:49, 24 Oct. DoS(Port Scanning): IN=ppp1 OUT= MAC= src=[REMOVED] DST=[REMOVED] LEN=40 TOS=0x00 PREC=0x00 TTL=244 ID=29646 DF PROTO=TCP SPT=6098 DPT=22 WINDOW=65535 RES=0x00 URGP=0 MARK=0x8000000
17:01:28, 24 Oct. Receive a DHCP request
16:32:46, 24 Oct. CWMP: HDM socket closed successfully.
16:32:46, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
16:32:46, 24 Oct. CWMP: HDM socket opened successfully.
16:32:46, 24 Oct. CWMP: HDM socket closed successfully.
16:32:46, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
16:32:45, 24 Oct. CWMP: HDM socket opened successfully.
16:32:45, 24 Oct. CWMP: session completed successfully
16:32:45, 24 Oct. CWMP: HDM socket closed successfully.
16:32:45, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
16:32:45, 24 Oct. CWMP: HDM socket opened successfully.
16:32:45, 24 Oct. CWMP: HDM socket opened successfully.
16:32:44, 24 Oct. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
16:32:44, 24 Oct. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC
16:32:44, 24 Oct. CWMP: Initializing transaction for event code 2 PERIODIC
16:02:07, 24 Oct. A device disconnected from Ethernet port 2
16:02:07, 24 Oct. Wire Lan Port 2 down, Speed 10 Mbps
16:02:07, 24 Oct. DHCP device Disconnected: [REMOVED], [REMOVED], [REMOVED]
16:02:06, 24 Oct. LAN [DEL] ARP [REMOVED] with [REMOVED] from br0
16:02:06, 24 Oct. ARP [del] br0 [REMOVED] [REMOVED]
14:43:08, 24 Oct. NTP synchronization success
14:43:08, 24 Oct. NTP Server: ntp.hub.bt.com
14:42:55, 24 Oct. NTP synchronization start
14:33:44, 24 Oct. CWMP: HDM socket closed successfully.
14:33:44, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
14:33:43, 24 Oct. CWMP: HDM socket opened successfully.
14:33:43, 24 Oct. CWMP: HDM socket closed successfully.
14:33:43, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
14:33:43, 24 Oct. CWMP: HDM socket opened successfully.
14:33:43, 24 Oct. CWMP: session completed successfully
14:33:43, 24 Oct. CWMP: HDM socket closed successfully.
14:33:43, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
14:33:43, 24 Oct. CWMP: HDM socket opened successfully.
14:33:42, 24 Oct. CWMP: HDM socket opened successfully.
14:33:42, 24 Oct. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
14:33:42, 24 Oct. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC
14:33:42, 24 Oct. CWMP: Initializing transaction for event code 2 PERIODIC
12:33:41, 24 Oct. CWMP: HDM socket closed successfully.
12:33:41, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
12:33:41, 24 Oct. CWMP: HDM socket opened successfully.
12:33:41, 24 Oct. CWMP: HDM socket closed successfully.
12:33:40, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
12:33:40, 24 Oct. CWMP: HDM socket opened successfully.
12:33:40, 24 Oct. CWMP: session completed successfully
12:33:40, 24 Oct. CWMP: HDM socket closed successfully.
12:33:40, 24 Oct. CWMP: HTTP authentication success from pbthdm.x.x.x
12:33:40, 24 Oct. CWMP: HDM socket opened successfully.
12:33:40, 24 Oct. CWMP: HDM socket opened successfully.
12:33:39, 24 Oct. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
12:33:39, 24 Oct. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC
12:33:39, 24 Oct. CWMP: Initializing transaction for event code 2 PERIODIC

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.