Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I change ee smart hub from 5GHz to 2.4GHz... I need to connect some bulbs... then change it back again... If anyone can help please...
s they have. They are a disgrace. You cant find home broadband contract on line and are expected to phone up...great for the deaf...or go to a store where they will force you to take another of their contracts. They have already been reported to the ...
Has anyone had any experience of how long BT openreach take to fix anything??I had fibre installed on the 5th of August 2024 and it has not worked at all from the start, all cabling done and box inside house fitted but the PON light is red. (oh don't...
Hi,After being a BT customer for many years (broadband/landline) I’ve recently switched & renegotiated with EE.I have a general query about pricing structures & sales tactics/philosophy…For instance:EE Fibre 36 Essentials broadband is currently being...
Since migrating my broadband from BT to EE I am unable to log onto my BT Cloud account, I keep getting a "sorry there was a problem, please try again later. Error code MBB03-04" message. I thought people who migrated would still keep their BT Cloud a...
Hello I’ve jointed the EE broadband last February and now having problems with broadband saying no connection and not connecting to the internet so can u please help me I’m getting frustrated
I bought a landline phone in February 2024 . it has been faulty from the day I received it . yesterday I rang technical support they reset everything and told me the phone is faulty to speak to you as the phone will be still under warranty and should...
I was promised that my broadband would be linked to my app a few days ago but still nothing, this has been ongoing since Feb
Every single day. with consistency. every day. i always lag in any gaming i try to do and enjoy. like early today, i was spiking to 300-600 ping with a ping of 20-40, its rarely constant, now the thing is, the server is in london. I live in london......
Im getting a message to activate my device i dont know how too
