Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, Can anyone tell me why EE don't tell people on the phone when they are upgrading that the new 'SMART HUB 3' isn't as smart as it says on the tin?After having the shiny new box plugged in for my 1.6G fibre connection, I no longer have access t...
Tried all the obvious. Re start/reset router.Discoonected and re connected all devices.Router light is on and working as normal. All devices say connected without internet.Had this problem 2 days now.And yes the bill is up to date. Thanks
I decided to change my EE broadband/landline to just EE broadband.The new went live today.. different account number that isn't recognised on the EE app. My question is if they are different account numbers when does the old one stop and when does t...
Hello,I'm trying to link my Broadband and Phone accounts, so I can view everything under one account and also take advantage of the free unlimited data add-on.Unfortunately at the moment, the phones and broadband contract each have their own account ...
The happy ex-BT customer here moved from BT FF900 to EE 1.6 Gbps "Busiest Home Broadband" back at end of the December...Faultless service till today.. consistent 1590-1688 Mbps DOWN, 111-123 Mbps UP... After the supposed upgrade of FW on EE SuperHub ...
Trying to change the default wifi PSK on my router - Firmware version v0.09.01.09281-EERegardless of the password entered and compliance with the stated length & complexity requirements, I cannot change it. The error received is headed "New security...
Hi , Firstly I am very hard of hearing so I'm not good on the phone . text please.It was a few months ago in August last year , I had received a text message about a package will be posted to your home with a new router and to follow to the instruc...
Hello there, I am writing to inform you about our internet fault. Since 4 o’clock today it stopped working and it is flashing blue. This has been happening many times for so long. We also need the internet for our children to do their homework.
I want to find out why when I turn on upnp still NATis not open
Stuck open order since last week i have already contacted EE about 5 times it's like chatting to school children that does't understand or does't know how to fix this issue i have no idea why EE system has generated a home move from my current addres...
