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internet problems m28 area

jan5
Investigator
Investigator

‎27-10-2024 10:36 AM

Hi is anyone else having problems with their landline internet, since last night 26th of october  im getting no internet, rebooted the hub even disconnected it then reconnected it,  gone on today, got some form of internet but alot of stuff not loading or a lot slower than  normal 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2024 10:57 AM

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Michael_D
EE Community Support Team

‎27-10-2024 02:27 PM

Hi @jan5 

Thanks for coming to the community. 

If you are having trouble, and nothing shows on the link that @XRaySpeX has given above, you can text HELP to 66033 and we'll run some tests on the line. 

If nothing is found and you need an engineer you'd get a text back in 15 minutes to book a slot, and if an engineer isn't needed, our tech guides will call you back within 30 minutes.

Michael